Software Support Consultant

As a Software Support Consultant at SOFTONE and ENTERSOFT, your responsibilities will include participating in the analysis, development, configuration, and support of innovative business applications and services. You'll focus specifically on electronic document exchange (EDI) and business process integration, providing essential technical support and troubleshooting to clients via various communication channels. The goal is to ensure high levels of customer satisfaction by resolving issues in a timely manner.

To be considered for the Software Support Consultant position at SOFTONE and ENTERSOFT, candidates should have a degree in Computer Science or a related field. Additionally, a minimum of 1-2 years of experience in a similar support or consulting role is needed. Proficiency in MS SQL Server and T-SQL is essential, alongside strong communication skills in both Greek and English. Familiarity with EDI standards is also desirable for this role.

A successful Software Support Consultant at SOFTONE and ENTERSOFT should possess excellent problem-solving and diagnostic skills. It's crucial to demonstrate effective communication, patience, and a professional demeanor when interacting with corporate clients. Being a quick learner and maintaining strong organizational abilities are also important. Additionally, teamwork and collaboration contribute to a productive work environment.

As a Software Support Consultant at SOFTONE and ENTERSOFT, you can expect a collaborative work environment where mentorship and growth are prioritized. The organization champions a hybrid working model, providing you with the flexibility to balance remote and in-office work. Furthermore, the company invests in the development of its employees through funded training opportunities and a competitive remuneration package.

Software Support Consultants at SOFTONE and ENTERSOFT enjoy a variety of benefits including a competitive remuneration package, private health insurance, a hybrid working model, and opportunities for professional development. The company also provides catering food services as a part of its commitment to employee well-being. By joining, you're not just taking on a role, but becoming part of a team dedicated to your success.

In answering this question, focus on describing specific past roles where you provided technical support. Mention the types of systems you worked with, your approach to troubleshooting, and how you ensured customer satisfaction. Highlight any relevant experiences that relate directly to the responsibilities at SOFTONE and ENTERSOFT.

When faced with difficult clients, it's essential to remain calm and professional. Discuss your technique for active listening, empathizing with their concerns, and articulating clear solutions. Give an example of a challenging situation you turned into a positive experience for the client, showcasing your problem-solving skills.

Your response should detail specific projects where you utilized MS SQL Server and T-SQL. Discuss tasks such as writing complex queries, optimizing database performance, or troubleshooting SQL-related issues. Providing examples can illustrate your technical expertise and how you've successfully applied your knowledge in a work environment.

Outline your approach using a systematic troubleshooting process. Mention tools or techniques such as logs analysis, remote diagnostics, or user feedback. Provide examples of how these methods helped you resolve issues swiftly and maintain client satisfaction.

Share your understanding of EDI, its role in improving efficiency, reducing errors, and automating business processes. Discuss how you have worked with EDI standards previously or how you plan to learn more about it if you haven't. This demonstrates your knowledge and willingness to adapt.

Describe a situation where teamwork was crucial to resolving a complex issue. Highlight your collaborative efforts' impact on the outcome and how the diverse expertise of the team came together to achieve success. This shows your teamwork skills and your value in a collaborative environment.

Express your passion for technology and continuous learning. Discuss habits such as following industry news, attending workshops, or engaging with online communities. Relating your motivation to the specific technologies used at SOFTONE and ENTERSOFT can make your answer even more relevant.

Explain your approach to prioritization, perhaps using a matrix or a tool you utilize to assess the urgency and impact of each request. Discuss how you balance workloads while ensuring critical issues are addressed promptly, underscoring your organizational skills.

Communicate the importance of active listening, empathy, timely responses, and clear communication in ensuring client satisfaction. Share strategies you’ve used in the past that foster client relationships, demonstrating your commitment to high-quality support.

This is your opportunity to showcase your research on the company. Mention their commitment to innovation, their reputation in the industry, or the chance to work on cutting-edge digital solutions. Align your personal and career goals with the opportunities that SOFTONE and ENTERSOFT provide.