e-Sales Agent - Lute Riley Honda

The e-Sales Agent at Lute Riley Honda plays a vital role in coordinating inbound customer inquiries through both phone and online platforms. Responsibilities include generating sales appointments, providing excellent customer service, maintaining comprehensive knowledge of products and promotions, and utilizing CRM tools to manage customer interactions effectively.

To succeed as an e-Sales Agent at Lute Riley Honda, you should have proven sales experience, strong written and verbal communication skills, and a professional demeanor. Familiarity with Microsoft Office and the internet, along with the ability to learn quickly, are essential qualities for this role.

Lute Riley Honda is committed to your professional development. We provide award-winning training, mentorship opportunities, and a collaborative team environment that promotes internal advancements, ensuring that e-Sales Agents grow with the company.

An e-Sales Agent at Lute Riley Honda can expect an annual salary ranging from $30k to $70k, which includes a competitive base hourly rate supplemented by commission based on performance. This structure reflects our commitment to rewarding hard work and success.

The work environment at Lute Riley Honda is collaborative and supportive, fostering teamwork and peer recognition. We prioritize a friendly atmosphere where e-Sales Agents can thrive, backed by easy-to-use systems, substantial advertising resources, and a focus on exceptional customer service.

When facing difficult customer inquiries, it's important to remain calm and professional. First, listen actively to understand their concerns, then reassure them that you are there to assist. Utilize problem-solving skills to find the best solution, and don’t hesitate to consult with teammates or supervisors if necessary.

In my previous roles, I've extensively used CRM software to manage leads effectively. I make sure to log customer interactions accurately, track follow-ups, and utilize data to personalize communication, thus enhancing the customer experience and driving more successful sales appointments.

Generating sales leads involves both proactive outreach and responding to incoming inquiries. I focus on utilizing social media, creating engaging content that highlights our vehicles, and capitalizing on customer testimonials. Networking and following up with previous customers also play a key role in my strategy.

I utilize tools such as to-do lists, digital calendars, and CRM reminders to stay organized within a fast-paced environment. Prioritizing tasks based on urgency and follow-up, along with time blocks for specific activities, helps ensure that I maintain focus and efficiency throughout the day.

I admire Lute Riley Honda's commitment to exceptional customer service and employee growth. The supportive work culture, award-winning training, and opportunity for advancement align perfectly with my career goals, and I’m excited to contribute my skills in such an innovative environment.

The most important skill for an e-Sales Agent is the ability to communicate effectively. This includes not only articulating information clearly but also listening to customers' needs and concerns to provide personalized solutions that lead to successful sales.

I take a proactive approach by ensuring that I am well-informed about all current promotions and financing options. I use straightforward language to explain these options, tailoring the information to meet the specific needs of each customer based on their situation.

In a past role, I reached out to a 'no-show' customer with a personalized follow-up call. I expressed my understanding and offered to provide additional information on new vehicles that might interest them. This approach led to rescheduling an appointment, and eventually, they made a purchase!

I make it a priority to attend regular training sessions and workshops offered by my dealership. Additionally, I regularly review product literature, participate in discussions with colleagues, and test drive vehicles to ensure I have firsthand experience to share with customers.

To persuade potential customers, I focus on building rapport and trust first. Once I've established a connection, I highlight the unique benefits of our vehicles, align them with the customer's needs, and use success stories from satisfied customers to reinforce my points effectively.