e-Sales Agent - Lute Riley Honda - job 2 of 3
Company Description
Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
Annual Range $30k-$70k based on comm
Job Description
Duties and Responsibilities:
- Answer inbound phone calls, internet inquiries, and chats
- Provide guests with timely, relevant responses to address customer questions and needs
- Facilitate providing guests price and purchasing information
- Provide payment options and quotes
- Generate sales and acquisition appointments
- Manage organizers to stay up to date with follow up of all active guests
- Adhere to specific outreach cadence required for new inquiries
- Maintain a thorough understanding of KPIs
Qualifications
- Minimum 1 year call center or sales focused experience
- Able to set priorities, multi-task, and achieve goals
- Ability to perform in a fast paced environment
- Ability to work on a team
- Exceptional communication skills, both written and verbal
- Highly proficient in verbal phone skills
- Ability to establish and maintain strong internal and external relationships
- Strong organizational and time management skills
- Must be adaptable to change
- Proficient using a computer
- Evening and weekend schedule availability required
Additional Information
All your information will be kept confidential according to EEO guidelines
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to jumpstart your career as an e-Sales Agent at Lute Riley Honda? Located in the bustling heart of Richardson, TX, we pride ourselves on being one of the fastest growing brands in the automotive industry. As an e-Sales Agent, you'll be right at the forefront of our customer interactions, connecting with potential buyers who are eager to explore our fantastic range of new and pre-owned vehicles. Your day-to-day will involve answering inbound calls and responding to internet inquiries with enthusiasm and professionalism. It's all about creating a stellar first impression and delivering exceptional customer experiences that make guests excited to visit our dealership. This role is perfect for someone who's detail-oriented and possesses exceptional communication skills—your friendly demeanor will help foster those crucial relationships. With the help of our robust lead management tools and CRM software, you’ll handle customer inquiries with ease, providing timely and accurate information on our inventory and financing options. Plus, we invest in continuous training to ensure you excel in sales tactics and customer service. If you’re driven and ready to grow with us, your hard work can lead to competitive compensation that reflects your appointment and sales performance. Join Lute Riley Honda today and be part of a team that values doing things the right way while growing together!
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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...
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