Turkish Order Support Specialist

As a Turkish Order Support Specialist, you will be responsible for managing customer inquiries and escalations related to online order fulfillment. Your tasks include troubleshooting issues, ensuring timely resolutions, and maintaining accurate records in SAP while effectively communicating updates to customers. This role is crucial in ensuring customer satisfaction throughout the order process.

To qualify for the Turkish Order Support Specialist role, you should possess a C2 or native level of Turkish and a B2 level of English. Familiarity with SAP is beneficial but not mandatory, as training is provided. Additionally, having strong problem-solving skills, attention to detail, and the ability to work independently are essential traits for success in this position.

The role of a Turkish Order Support Specialist is flexible but may also require overtime due to fluctuating order volumes. While the specifics of your hours will be discussed during the interview, be prepared to adapt to a dynamic schedule that prioritizes customer satisfaction and operational needs.

Yes! The Turkish Order Support Specialist position offers the opportunity to work remotely from anywhere in mainland Portugal. This flexibility allows you to balance work and personal life while contributing to a top-tier multinational company.

As a Turkish Order Support Specialist, you will enjoy a competitive salary, health insurance from day one, and various opportunities for personal development. You will also have access to free company events, accommodation options, and amenities such as free meals and excellent public transport connections.

To prioritize tasks effectively, I focus on urgency and impact on customer satisfaction. I categorize issues based on their complexity and potential effect on customers, ensuring that critical problems are resolved first while keeping track of ongoing concerns in a systematic way.

In a past role, I encountered a complicated shipment delay that involved multiple stakeholders. I promptly gathered all relevant information, communicated with the warehouse, and provided the customer timely updates. By breaking down the problem and collaborating with my team, we successfully resolved the issue, restoring customer trust.

I prioritize clear, empathetic communication by actively listening to customers and confirming my understanding of their issues. I use simple language to explain solutions and ensure timely updates are provided during the resolution process, which helps to reassure customers and foster positive relationships.

In high-pressure scenarios, I remain calm and focused by following established procedures and leveraging my problem-solving skills. I break down complex issues into manageable tasks and prioritize them, which allows me to provide accurate and effective resolutions efficiently.

Teamwork is crucial in a support environment. I believe in collaboration, openly sharing information and insights with colleagues to tackle customer issues collectively. This synergy allows us to learn from one another, leading to faster resolutions and a stronger focus on customer satisfaction.

Attention to detail is vital for a Turkish Order Support Specialist because small errors can escalate into major issues for customers. By meticulously reviewing records and processes, I can ensure accuracy in order fulfillment and enhance the overall customer experience.

When faced with an order that contained incorrect items, I quickly assessed the situation and determined the root cause. I coordinated with the logistics team to rectify the mistake, all while updating the customer and ensuring their expectations were managed, resulting in a positive outcome.

I utilize task management tools and maintain a detailed record of each customer interaction. By categorizing inquiries based on their type and urgency, I can effectively track my progress and ensure that no issue is overlooked.

My motivation stems from the desire to help others and see the impact of my work on their satisfaction. Knowing that my support can alleviate their concerns and contribute to a positive experience drives me to go above and beyond in every interaction.

I have a foundational understanding of SAP and am keen to enhance my skills further. I recognize its importance for maintaining accurate records and managing orders effectively, and I'm always eager to learn and improve in software that aids customer service.