Configuration Management Specialist

As a Configuration Management Specialist at Spry Methods, you’ll play an integral role in managing and supporting Change Requests and Configuration Changes. You’ll track these requests, follow control board processes, and assist with the SDLC, making sure that all artifacts are gathering, audited, and archived correctly. Your day will involve interacting with various teams and ensuring that change management processes run smoothly.

To excel as a Configuration Management Specialist at Spry Methods, you'll need at least three years of relevant experience and proficiency with tools like JIRA, Gitlab, and Nexus. Strong communication skills, teamwork abilities, and being detail-oriented are also essential. Experience with Service Now and Microsoft SharePoint will be advantageous, as well as the capacity to work efficiently in a technical environment.

The work environment for a Configuration Management Specialist at Spry Methods is collaborative and supportive, set in a hybrid style in Washington, D.C. You'll be part of a dedicated team where open communication is encouraged and your contributions are valued. The company strives to foster a work culture that reinforces the importance of detail-oriented, self-motivated individuals who appreciate being a part of a team.

Yes, obtaining a SECRET level security clearance is a mandatory requirement for the Configuration Management Specialist role at Spry Methods. This requirement ensures that you can handle sensitive information and work effectively within our secure environment.

As a Configuration Management Specialist at Spry Methods, your responsibilities may include processing and tracking Change Requests, managing configurations, maintaining Standard Operating Procedures, supporting SDLC meetings, and providing metrics on configurations. All of this is aimed at ensuring that software and hardware changes are implemented smoothly and efficiently.

At Spry Methods, we believe in investing in our team's professional development. As a Configuration Management Specialist, you'll have access to learning opportunities, support for gaining certifications, and mentorship from experienced colleagues. This helps ensure that you remain at the top of your game in configuration management practices.

A Configuration Management Specialist at Spry Methods should be familiar with tools like JIRA, Gitlab, Nexus, Service Now, and Microsoft SharePoint. Experience with these technologies is critical for efficiently managing change requests and configurations within the organization.

When answering this question, focus on your hands-on experience with JIRA and Gitlab. Discuss specific projects where you've utilized these tools to manage change requests or track configurations. Mention how you collaborated with your team using these platforms to enhance productivity and streamline processes.

This question aims to assess your organizational skills. Explain your approach to prioritizing requests by evaluating urgency, impact, and deadlines. You could mention a specific instance where you effectively managed multiple requests and the outcome of your prioritization.

Detail your process for handling discrepancies, which might include conducting audits, communicating with the team that submitted the artifacts, and implementing corrective actions. Show your analytical skills and your ability to solve problems effectively.

Express how you adhere to and promote compliance with the established processes. Talk about how you conduct training, create awareness, and perform regular reviews to ensure that all team members understand and follow the necessary procedures.

When responding to this question, highlight how patch management is critical for maintaining system security and performance. Provide examples of how you have contributed to successful patch management processes in previous roles, leading to improved system reliability.

Choose a specific project to discuss, detailing the challenges you faced and the strategies you implemented to overcome them. This demonstrates your problem-solving skills and resilience in handling difficult situations.

Discuss the types of metrics you find valuable, such as the number of change requests processed, compliance rates, and the time taken to implement changes. Describe how you analyze these metrics to improve processes continually.

Highlight your communication skills and diplomacy in such situations. Explain how you would engage in open discussions, listen to their concerns, and strive for a resolution that respects their input while maintaining the integrity of the configuration management process.

Mention your approach to documentation, such as maintaining clear and concise records, using standardized templates, and regularly updating documentation to reflect current processes. Emphasize how this contributes to efficiency and knowledge transfer.

Provide a detailed account of a specific collaboration with engineering teams, focusing on your role, the tasks at hand, and the methods you used to ensure smooth communication and project success. This showcases your teamwork abilities and interdepartmental collaboration skills.