Lead UX Researcher

We are looking for a Lead UX Researcher to lead and support research for our Growth and Core Websites product teams. You will focus on a mix of exploratory work with prospective and current users, as well as iterative product development work for core website product enhancements. You are passionate about understanding user behaviors, needs, and motivations and highlighting them across the organization. You will work closely with product owners to guide the direction and influence of Research and product improvements - staying involved with the product teams and maximizing their ability to understand and act upon customer needs.

You will report directly to the Senior UX Research Manager in our NYC headquarters. This is a hybrid role working from our NYC office 2 days per week.

You'll Get To…

• Work with a mix of highly collaborative and engaged product teams!
• Identify opportunities that inspire change within major areas of business while executing and informing research on a Group and team level.
• Build and nurture partnerships with product managers, designers, data scientists, analysts, and engineers at all levels.
• Lead end-to-end, high impact exploratory research while simultaneously teaching and helping cross-functional teams conduct lightweight research on their own.
• Present to leadership and find compelling ways to illustrate research findings in order to influence stakeholders and product roadmaps.
• Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users.
• Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization.

Who We're Looking For

• 7+ years of prior UX Research work experience. Previous education and training taken into consideration.
• Deep understanding of UX/Design research methods, knowing when and how to apply different methods and customize them to teams' needs and constraints.
• Experience owning mixed-methods research end-to-end and driving the evolution of multiple projects at a time to influence product and teams' directions.
• Track record of proactively identifying new initiatives that help establish the roadmap and strategy of multiple feature areas and improve team productivity and process.
• Effectively able to instruct non-researchers on research fundamentals and best practices when conducting lightweight research.
• Comfortable providing focus and direction to multiple stakeholders when faced with ambiguity and technological constraints.
• Familiarity with analytics and quantitative research and comfortability working alongside quantitative research partners.
• Experience working B2B / Enterprise.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $154,000 - $210,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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