Technical Product Manager - job 1 of 2

As a Technical Product Manager at SupplyHouse.com, you will lead the strategy and execution of product initiatives aimed at enhancing customer experience. You'll manage complex system integrations and ensure that customer-facing features meet high standards by leveraging customer feedback, executing A/B tests, and collaborating closely with development and UX teams to ensure solutions align with our brand’s design system and customer needs.

To successfully qualify for the Technical Product Manager position at SupplyHouse.com, applicants should possess a Bachelor’s degree in a technical field and have at least 6 years of experience, with 3 years specifically in product or technical roles. Strong experience in working with development teams and familiarity with software development processes are essential. Additionally, expertise in tools like JIRA and Confluence is highly valued.

The Technical Product Manager at SupplyHouse.com plays a crucial role in enhancing customer experience by driving initiatives that improve product performance and customer satisfaction. Using data analysis, customer feedback, and market trends, you'll champion solutions that bolster retention and brand loyalty, ensuring the customer’s voice is always at the forefront of product development.

At SupplyHouse.com, the work environment for a Technical Product Manager is remote, promoting flexibility and work-life balance. We encourage a strong team culture despite physical distances, empowering employees to engage in collaborative practices that foster creativity and inclusivity in every project.

While prior experience in e-commerce is preferred, it is not strictly mandatory for the Technical Product Manager role at SupplyHouse.com. However, an understanding of e-commerce dynamics can enhance your ability to make impactful decisions that align with our business objectives and customer needs.

In your response, emphasize your strategic approach to prioritization. Discuss methods such as evaluating business impact versus technical complexity and using data to support decision-making. Mention how you involve key stakeholders in the prioritization process to ensure alignment with company objectives.

Share a specific project, focusing on the challenges you faced and the steps you took to overcome them. Highlight your problem-solving skills, technical knowledge, and how you facilitated collaboration among teams to reach successful outcomes.

Discuss your communication and collaboration methods with business stakeholders. Explain how you translate business needs into detailed technical requirements while advocating for technical best practices to ensure all aspects are covered effectively.

Emphasize the importance of user feedback in your work. Describe how you gather, analyze, and implement user insights throughout the product lifecycle to continuously improve performance and satisfaction.

Share your approach to resolving conflicts, emphasizing open communication, active listening, and finding common ground. Provide examples of how you’ve navigated disagreements to foster collaboration and keep projects on track.

Mention specific tools like JIRA and Confluence, alongside methodologies like Agile or Scrum. Explain how you leverage these tools to enhance team collaboration and project transparency while maintaining a focus on deadlines and deliverables.

Discuss key performance metrics that you track post-launch, such as NPS or CSAT, and how you use these metrics to evaluate product performance. Share how you align these metrics with the initial objectives to understand the feature's impact.

Detail your previous collaborations with UX teams, focusing on how you’ve worked together to design customer-centric solutions. Highlight specific projects where you ensured that business and design goals were aligned for optimal customer experiences.

Identify a common challenge, such as managing stakeholder expectations or balancing technical feasibility with customer desires. Discuss your proactive measures for addressing these challenges while emphasizing your skills and experiences that help you navigate them effectively.

Share your methods for continuous learning, whether through professional development courses, industry blogs, or networking with peers in the field. Highlight your commitment to staying informed and how it influences your approach to product management.