Technical Account Manager (Penetration Testing)

As a Technical Account Manager at Synack, your main responsibilities include managing the onboarding and execution of penetration tests. You'll work closely with clients to develop scoping solutions, gather requirements, communicate effectively, and mentor the Synack Red Team (SRT) to perform successful tests. Additionally, you'll analyze client assets and provide ongoing technical expertise to both clients and internal stakeholders.

To qualify as a Technical Account Manager at Synack, candidates should possess experience in vulnerability discovery management and familiarity with risk management frameworks. Ideally, you should have scripting experience, excellent communication skills for explaining technical concepts, and relevant cybersecurity certifications such as Security+, CISSP, or CISA. A proactive approach to problem-solving and strong time management abilities are also crucial.

At Synack, we are committed to the growth and development of our employees, including Technical Account Managers. We offer comprehensive training opportunities, support for obtaining relevant certifications, and access to a diverse range of projects that challenge and enhance your skills. We also value diverse perspectives and aim to cultivate an inclusive work environment to foster creativity and collaboration.

As a Technical Account Manager at Synack, you can expect a flexible and collaborative remote work environment. Our team is dedicated to innovation and client success. You'll have the independence to manage your projects while also collaborating closely with experienced colleagues and renowned security researchers, creating a stimulating atmosphere that encourages growth and engagement.

The salary for a Technical Account Manager at Synack is between $80,000 and $110,000. This range is determined by various factors, including location, experience level, and relevant skills. Additionally, we offer a competitive compensation package that may include equity options and comprehensive benefits, aimed at ensuring a rewarding experience for our employees.

In your response, highlight your professional background related to vulnerability discovery, mentioning specific tools and methodologies you've used. Discuss your understanding of digital attack surfaces and how you've successfully guided teams or clients through vulnerability management processes.

You should emphasize your consultative skills and ability to gather client requirements effectively. Detail the steps you'll take to assess the client's assets, security posture, and unique requirements, ensuring to tailor the penetration test scope to reflect their specific risks and objectives.

Share an example from your past where you successfully bridged the knowledge gap. Focus on your communication skills, simplification of technical jargon, and methods you used to ensure understanding, making sure to illustrate the positive outcome of your efforts.

Discuss your personal time management techniques and tools you use for staying organized. Explain how you assess project urgency and importance, potentially mentioning specific methodologies like the Eisenhower Matrix or Agile frameworks to showcase your effective prioritization skills.

Describe your problem-solving approach, emphasizing your ability to assess situations analytically, communicate openly with stakeholders, and work toward collaborative solutions. Demonstrate how your focus on client needs and maintaining healthy professional relationships assists in conflict resolution.

You should articulate how a Technical Account Manager acts as a liaison, guiding clients through compliance requirements and aligning penetration testing efforts with standards such as PCI, ISO 27001, and SOC reports. Stress the importance of understanding regulatory expectations and ensuring that testing objectives support compliance efforts.

Provide an instance where your input significantly contributed to a client's security strategy. Discuss the challenges faced, your contributions, and the results achieved, showing how your role as a Technical Account Manager led to measurable improvements.

Describe your commitment to continuous learning through attending conferences, participating in webinars, following key cybersecurity publications and thought leaders on social media, or enrolling in courses. Highlight how this ongoing education enhances your effectiveness as a Technical Account Manager.

Discuss how you maintain open lines of communication, regularly update clients on progress, and solicit feedback throughout the engagement. Emphasize your proactive approach to addressing any client concerns and how you ensure that their expectations are consistently met or exceeded.

Reflect on the advantages of a remote work environment for increasing productivity, fostering autonomy, and improving work-life balance. Discuss how remote work enables you to connect with diverse client locations and adapt your approach to meet various needs, ultimately benefiting the engagement outcomes.