Field Service Engineer

As a Field Service Engineer at Syntegon, your main responsibilities include installing, commissioning, and maintaining packaging lines, conducting site acceptance tests, and troubleshooting equipment issues. You will also provide customer training on routine maintenance, manage customer expectations by reporting after site visits, and support product trials. Being well-versed in electrical, mechanical, and software engineering is essential to identifying and resolving issues effectively.

To be considered for the Field Service Engineer position at Syntegon, candidates should ideally have experience in field service, particularly in packaging engineering. A qualification in Mechatronics, mechanical, or electrical engineering is also essential, along with a sound understanding of the FMCG and GMP manufacturing industries. Experience with modern and legacy control systems, PLC theory, and high-speed packaging machine optimization is particularly valuable.

Successful Field Service Engineers at Syntegon possess a range of skills, including excellent commercial awareness to identify opportunities, strong communication abilities, and proficiency in electrical, mechanical, and software engineering. The ability to prioritize tasks under tight deadlines and provide exceptional customer service is essential. Additionally, candidates must be willing to work remotely and have a full driving license as part of the job requirements.

The work environment for a Field Service Engineer at Syntegon is dynamic and collaborative. As part of a supportive team, you'll often be on the move, visiting various sites to resolve issues and ensure packaging equipment operates efficiently. Syntegon values open-minded collaboration, so you’ll have opportunities to engage in fun social activities while also focussing on professional development and continuous learning.

As a Field Service Engineer at Syntegon, you can expect a competitive salary along with a comprehensive benefits package that includes 25 days of holiday plus public holidays, medical cash plans, life assurance equating to seven times your annual salary, and income protection. Additionally, you’ll have access to staff discounts at various retailers and numerous opportunities for professional development within a global company.

In responding to this question, highlight any direct experience you have with packaging machinery, including specific types you've worked on. Discuss your roles in installations, maintenance, or troubleshooting, emphasizing the relevance of this experience to Syntegon's operations. Tailor your answer to demonstrate your problem-solving skills and your ability to work in a fast-paced environment.

When answering this question, describe your time management strategies and how you prioritize tasks based on urgency and customer needs. Mention any tools or systems you use to keep organized, and emphasize the importance of communication with customers to set appropriate expectations about service times.

To tackle this question, discuss your systematic approach to troubleshooting, which may include analyzing problems, conducting tests, and collaborating with engineering teams. Share a specific example of a challenging issue you've resolved, highlighting the steps you took to identify and rectify the root cause of the problem.

In your response, detail how you would assess the customer's existing knowledge and tailor your training sessions accordingly. Highlight the importance of hands-on demonstrations, ensuring that the customer feels confident and knowledgeable about the equipment's operation and maintenance.

When discussing this, focus on the technical and operational elements involved in commissioning a new line, such as adhering to specifications, conducting site acceptance tests, and verifying that all systems are integrated effectively. Emphasize the importance of minimal downtime during this phase and maintaining clear communication with the customer.

Use the STAR method to structure your response: Situation, Task, Action, Result. Detail a specific incident where a customer had an issue, explain your role in resolving it, and discuss the positive outcome that resulted from your actions. This showcases your customer service skills and ability to handle pressure.

In answering this, highlight your technical skills, industry experience, and any unique qualities that align with Syntegon’s values. Discuss your commitment to collaboration and customer service, and how these traits position you as an ideal candidate for the role.

Describe your commitment to continuous learning through training programs, industry publications, and networking with peers. Mention specific resources you utilize to stay informed about technological advancements and trends within the packaging industry, demonstrating your proactive approach to professional development.

Anticipate challenges such as remote work, unexpected technical issues, or varying client expectations. Discuss how your adaptability, problem-solving abilities, and proactive communication strategies will help you navigate these challenges effectively.

Emphasize that while the role requires a level of independence, teamwork is crucial for sharing knowledge, resources, and solutions to complex issues. Share examples of how collaborating with colleagues has led to improved service delivery and team success.