Business Development Manager - job 1 of 3

As a Business Development Manager at Toast, your primary responsibilities include generating a list of prospective restaurants, managing the entire sales cycle from initial outreach to closing, and conducting product demonstrations tailored to each client’s needs. You’ll collaborate with various teams to ensure smooth delivery, leverage Salesforce to track sales activities, and maintain an understanding of the competitive landscape to position Toast effectively in the market.

To qualify for the Business Development Manager position at Toast, you should have at least 1 year of experience in a sales role or restaurant operations. Strong communication, presentation, and organizational skills are essential, alongside a proven track record of exceeding sales goals. Familiarity with Salesforce CRM is a plus, and reliable transportation is necessary due to the field nature of the role.

Toast promotes a hybrid work model for Business Development Managers, ensuring a healthy work-life balance. With 60% of your time spent in the field and 40% working from home, you have the flexibility to manage your schedule while fulfilling your responsibilities. This approach fosters a culture of collaboration and recognizes individual needs.

The total targeted cash compensation for the Business Development Manager at Toast ranges from £95,000 to £105,000 OTE, including a competitive base salary, commission potential, and eligibility for equity and benefits. The structure allows for uncapped commissions, rewarding your hard work and success in driving sales.

Toast values diversity, equity, and inclusion, which are integral to its culture and success. As a Business Development Manager, you will be part of a team that respects and embraces different backgrounds and perspectives, promoting equitable opportunities that lead to the best customer experiences in the restaurant industry.

When generating leads, I focus on building a robust prospect list through networking, online research, and referrals. I believe in a consultative approach, first understanding potential clients' needs before presenting tailored solutions that resonate with their challenges.

I have extensive experience using Salesforce to track leads, manage the sales pipeline, and analyze sales performance. I enjoy utilizing CRM features to enhance efficiency and ensure accurate reporting, which helps in strategizing future sales approaches.

To maintain client relationships, I prioritize regular follow-ups and check-ins, actively listening to their feedback, and adapting our services to meet their evolving needs. Building rapport through meaningful interactions is key to long-term success.

I approach objections by listening carefully to the client's concerns without interrupting. I then validate their feelings and provide well-researched responses that address their issues, demonstrating how our solutions can meet their needs effectively.

I am particularly proud of consistently exceeding my sales targets in previous roles. For instance, at my last company, I implemented a new lead generation strategy that resulted in a 20% increase in sales over six months, significantly boosting our market share.

During challenging sales cycles, I maintain motivation by setting small, achievable goals and celebrating minor victories. Continuous learning and seeking feedback from my peers also keep my spirits high and sharpen my sales techniques.

In my previous role, I negotiated a complex deal with a hesitant client by addressing their concerns thoroughly and emphasizing the long-term value our service could bring—ultimately leading to a favorable contract for both sides.

Ensuring customer satisfaction begins with understanding their needs during the sales process and keeping them informed at every stage. I follow up after implementation to ensure they are satisfied with our product and any support they might need.

I utilize a mix of market analysis tools, competitor websites, customer feedback, and industry reports to stay informed about competitors. This knowledge enables me to position our offerings effectively and relay key differentiators to potential clients.

I thrive in team environments by collaborating effectively, sharing insights, and supporting my teammates’ efforts. My independent work ethic ensures that I am also self-driven, managing my time effectively and contributing individually to our collective goals.