Senior Product Designer, Product Led Growth
Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast.
About The Roll*
Toast is seeking a Senior Product Designer to help spearhead the design strategy and execution for initiatives that directly impact user acquisition, engagement, and retention across our product suite. You will lead cross-functional teams for product led growth and pricing to develop compelling, data-informed user experiences that drive customer product growth.
The right ingredients* (Requirements)
- Lead Product-Led Growth Design: Drive the UX design vision for product-led growth initiatives, aligning design strategy with overall business objectives for growth and pricing to enhance customer acquisition, engagement, and retention across our suite of products.
- Consumer-grade Design Execution: Create interactive prototypes, user flows, and pixel-perfect UI and marketing and branded assets that push the boundaries of digital experiences..
- Cross-Functional Collaboration: Partner with Product Managers, Engineers, Marketers, and Data Analysts to define and execute design strategies and experiments that integrate seamlessly with product development cycles.
- User Research & Testing: Conduct qualitative and quantitative user research, usability testing, and data analysis to uncover insights and validate design decisions that boost user experience and product growth.
- Design System partner: Act as a key contributor to Toast’s design system (mobile and web). You will help define the system of components that enable other teams to participate in growth initiatives, ensuring consistency and scalability of the system.
- Stakeholder Communication: Clearly articulate design concepts, experiments and rationale to stakeholders, incorporating feedback and aligning solutions with strategic business goals.
Special Sauce* (Nonessential Skills/Nice to Haves)
- Restaurant Passion: First hand experience and enthusiasm for the restaurant industry and designing impactful solutions for its unique challenges is something we highly value
- AI-first: As a design team, we’re forward thinking. We bring an AI-first mentality as we design innovative experiences for our customers. Prior experience with this transformational technology is a huge plus.
- Hybrid-work: Success in this role will likely require the ability to be close to our design, product and engineering leaders who are in Boston.
About You
You are a dynamic team player with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:
- You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with your work, as well as additional areas your work touches.
- You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You offer help and guidance across all different collaborators you work with.
- You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence with all key stakeholders of the area of the business you work within.
- You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions by synthesizing a wide variety of data sources.
- You raise the bar: and commit to continually improving the technical skills relevant to your role. You actively engage in your own learning and development and deeply internalize learnings and lessons from your project work.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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At Toast, we're passionate about elevating the restaurant industry, and we need a talented Senior Product Designer, Product Led Growth to help drive our vision forward. Remote work offers you the flexibility to join our vibrant team, where your design skills can truly shine. You'll spearhead impactful design strategies that focus on user acquisition, engagement, and retention across our innovative product suite. This is your chance to collaborate with cross-functional teams, including Product Managers, Engineers, and Marketers, to create user experiences that not only delight customers but also boost restaurant growth. You’ll be crafting interactive prototypes and ensuring our branding is as compelling as the experiences we provide. Emphasizing user research and testing, you will gain insights that shape effective design decisions. And let’s not forget: you'll be a key contributor to Toast's design system, ensuring a consistent and scalable approach to design while clearly communicating your concepts to stakeholders. If you have a passion for the restaurant industry and an AI-first mentality, we’d love for you to bring your expertise to our design team, which thrives on collaboration and innovation. Join us in empowering restaurants to become their best selves, and let’s make a difference together at Toast!
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