Support Consultant (Remote- US Based)

As a Support Consultant at Togetherwork, your primary responsibilities will include providing technical support for our Dynamics 365 platform and related applications, effectively communicating with both clients and internal teams to resolve issues, documenting solutions for future reference, and collaborating with various stakeholders to enhance overall customer satisfaction.

To qualify for the Support Consultant position at Togetherwork, candidates should possess at least 1 year of experience in Dynamics 365 Sales and Customer Service applications or Salesforce, along with a bachelor’s degree in computer science or a related field. Additionally, candidates should have a minimum of 3 years of technical support experience, excellent communication skills, and a strong understanding of customer service principles.

Absolutely! Togetherwork encourages candidates who are excited about the Support Consultant role, even if they don’t meet every single requirement, to apply. We believe that diverse experiences can contribute to a more inclusive workplace, and your unique skills might be just what we're looking for!

The salary range for a Support Consultant at Togetherwork is between $55,000 and $60,000 per year for US remote employees. However, actual salaries may vary based on location, experience, and performance, so your compensation package could include additional rewards and bonuses.

At Togetherwork, Support Consultants enjoy an extensive benefits program that includes medical, dental, and vision insurance, 100% employer-paid disability coverage, a 401(k) plan with company matching, flexible paid personal/vacation time, and generous parental leave options, among other perks.

It's important to highlight your specific experiences with Dynamics 365 in your answer. Discuss any relevant projects you've worked on, how you’ve utilized the software for customer support, and any troubleshooting instances you’ve successfully handled to showcase your competence for the Support Consultant role.

Discuss your approach to prioritizing tasks, such as assessing the urgency of ticket requests and the impact on the customer. Emphasize any specific tools or methods you use to manage your workload effectively, demonstrating your organizational skills as a Support Consultant.

Describe a specific situation where you encountered a technical challenge. Walk through your troubleshooting process, including how you identified the issue, the steps you took to resolve it, and the final outcome, all relevant for a Support Consultant's capabilities.

This question allows you to showcase your communication skills. Explain your techniques for remaining empathetic and patient, while also providing clear and simple instructions to resolve the client's issues efficiently, which is pivotal in a Support Consultant role.

Talk about your systematic approach to documenting solutions, which could include creating knowledge base articles or sharing best practices within the team. Explain the importance of this practice and how it benefits the support team and future clients.

Describe your process for keeping abreast of industry trends and updates. This might include attending webinars, participating in user groups, or following relevant blogs and forums, illustrating your commitment to professional development as a Support Consultant.

Share techniques such as time management and stress reduction strategies you implement to remain focused and effective under pressure. This will demonstrate your capability to thrive in the fast-paced environment typical of a Support Consultant role.

Highlight the critical nature of a Support Consultant's role in shaping customer experiences. You can discuss how your direct interactions and effective resolutions impact customer trust and loyalty, aligning with Togetherwork's commitment to high-quality solutions.

Provide a detailed account of a collaboration with colleagues, explaining how teamwork facilitated a solution to a customer's problem. Emphasize the importance of communication and teamwork in the position of a Support Consultant.

Reflect on various rewarding aspects, such as the satisfaction of helping customers overcome challenges, the opportunity for continuous learning, and the sense of fulfillment when contributing to the overall success of your team and company as a Support Consultant.