Service Designer

Job Description Summary

Job Description

Service Designer

Permanent

Location: Edinburgh (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time).

Salary: A competitive salary from £51,920 - £64,900 depending on the experience you can bring.

Closing date: 23rd April 2025

We're Aegon. We're a company of ambitious, positive problem-solvers who get things done. We're a team, not a group of individuals. Collaboration is our life force and we believe it's our duty to leave things better than we find them.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments.

At Aegon, it’s our mission to become the market-leading digital platform provider. We are on a Transformation Journey as we are looking to transform our Customer Experiences across our new Digital Channels. We’ve led the way in innovation that can make people’s financial assets work smarter as well as harder. From online technology that gives one-stop access to a universe of investment opportunity – to retirement products that make wealth planning simple, easy and fulfilling – we’re dedicated to getting people closer to their financial goals every day.

To support this, we are looking to hire a Service Designer. In this role, you will bring design, strategy, product, technology, and creativity skills to help the business solve problems, create transformative customer experiences and deliver business ambitions.

We’ll ask you to be accountable for service design deliverables including Discovery Sessions and Service Blueprints for initiatives you are working on whilst supporting the product owner to deliver the right thing at the right time. You’ll work across the enterprise as well as supporting the Aegon UK Change Portfolio.

You’ll be working in a complex environment and will have to flex between macro themes and detailed insights to ensure that Aegon build valuable journeys to its customer, employers and advisers.

We’d love to hear from you if you have:

• A background in design thinking, human-centred design, service design methodologies, including inclusive and accessible design approaches.
• Ability to work across the end-to-end Customer Experience (digital and non-digital touchpoints) and through the supporting business process, technology, data and policies.
• Ability to deal with ambiguity and complex and messy scenarios, bringing simplicity, clarity and coherence through design processes.
• Collaborative design techniques and workshop planning and facilitation skills.
• Lead creative and outcome-based design activity.
• Ability to deeply understand client needs, pain points, and behaviours to inform and reflect on the design process.
• Experience working in partnership with project teams, product owners and service owners - designing exceptional customer experiences and great customer outcomes.
• Excellent stakeholder engagement and management skills at Director, Architect and Senior Management Level.
• Qualitative analysis (market/user research) and quantitative analysis (data analytics) skills.
• Experience in design and modelling Tools (for example Figma, Miro, Figma, SNOW).
• A curious mindset, willing to challenge, try, fail and adapt.

What’s in it for you?

• A non-contributory pension between 8%-12%
• A discretionary bonus, depending on personal and company performance
• 36 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

We serve a diverse, ever-changing world. It's tough, but we work tirelessly to leave things better than we find them. If that sounds like the sort of place you'd like to work, hit the "Apply" button.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.