Sr. Experience Design Lead
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$117,200.00 - $193,400.00Target Openings
What Is the Opportunity?
What Will You Do?
- Provide domain-specific expertise and experience design leadership for initiatives and activities, while supporting product and journey vision and strategy, identifying and mitigating risks, and informing decision-making for the organization.
- Communicate design direction and rationale, solicit feedback, and lead prioritization and application.
- Lead the research and design of solutions for products and services by defining, creating, and improving models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, visuals, etc.) guided by established design objectives, principles, and standards.
- Identify, plan, and execute research and testing activities to gather user experience data, evaluate the usability of solutions, and determine the effectiveness of concepts; analyze, evaluate, describe, report results and recommendations to design stakeholders.
- Guide collaborative activities with various stakeholders (i.e., end users, other business and technology functions, and outside partners), integrating and advancing a human-centered focus that informs work through research-based insights and design exploration.
- Identify and influence the adoption of new and improved tools, methods, and processes.
- Guide and mentor other XD staff to support their advancement, lead and take part in team and practice development, grow leadership capacity, and help to attract high quality talent to the XD practice.
- If managing others, set performance goals, provide ongoing feedback, and conduct standard performance reviews.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
- Seven years of related experience.
- One year of leadership experience (formal management or other).
- Strong knowledge of most areas, along with proficiency in application of three or more:
- Design research
- Information architecture
- Interaction design
- Visual design
- Content design (strategy, writing, editing for interaction)
- Information design
- Service design
- Prototyping
- Presentation and communication
- Collaboration and facilitation
- Design strategy
- Usability testing
- Data analysis
- Design systems
What is a Must Have?
- Bachelor’s degree or its equivalent in work experience.
- Six years of related experience.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join the innovative team at Travelers as a Sr. Experience Design Lead in Hartford, Connecticut! In this pivotal role, you will shape exceptional experiences for our customers, agents, employees, and partners. If you have a passion for leading design initiatives and collaborating across teams, this is the perfect opportunity for you. Your responsibilities will involve facilitating the discovery and development of new solutions that drive meaningful interactions. By integrating human-centered design principles, you will enable your team to turn insights into actionable strategies, ensuring consistency and inclusiveness in every design process. You will communicate design directions, lead research, and collaborate closely with various stakeholders to ensure user-centric outcomes. Experience in fields such as Human-Computer Interaction or Visual Communication Design, along with a strong design foundation in areas like usability testing and design strategy, will empower you to excel in this role. Travelers offers a culture that values innovation, collaboration, and continuous advancement of the Experience Design discipline. Not only will you grow your skills in a supportive environment, but you will also have access to comprehensive benefits, including health insurance, a robust retirement plan, and wellness resources. At Travelers, we believe in the importance of supporting our employees as much as our customers. So, if you're ready to make an impact and enjoy a fulfilling career in experience design, we can't wait to see what you bring to the table!
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