Senior Key Account Manager

As a Senior Key Account Manager at TrustYou, your main responsibilities include building and maintaining relationships with key clients in the DACH region, identifying upsell and cross-sell opportunities, and acting as the voice of the customer within the company. You'll also oversee IT projects for key accounts and ensure that the solutions provided are tailored to meet client needs, utilizing data-driven insights to enhance strategic decision-making.

To be considered for the Senior Key Account Manager position at TrustYou, candidates should have a minimum of 7 years of professional experience in key account management, preferably within the travel or hospitality industry. Familiarity with SaaS solutions is advantageous. Additionally, strong communication skills in both German and English are essential to effectively advocate for clients and collaborate with internal teams.

TrustYou prioritizes career development for all employees, including Senior Key Account Managers. This role includes ongoing training and coaching designed to refine skills and enhance professional growth. Additionally, TrustYou offers six dedicated days yearly for learning and development activities, ensuring that you stay at the forefront of industry knowledge and best practices.

As a Senior Key Account Manager at TrustYou, you will primarily use Salesforce as the leading internal system. This tool helps you manage client data, track account metrics, and ensure high-quality data management. Effective use of Salesforce will facilitate proactive account management and strategic communication with clients.

At TrustYou, the culture is collaborative, diverse, and focused on continuous improvement. As a Senior Key Account Manager, you'll join a team that embraces open feedback and values every member's input. The environment encourages innovation and teamwork, all while supporting work-life balance through flexible hours and remote work options.

To manage relationships with key accounts in the hospitality sector effectively, focus on understanding each client's business goals and challenges. Regular communication, tailored solutions, and being proactive about upselling opportunities will keep you aligned with their needs and help build strong, long-term partnerships.

For revenue growth as a Senior Key Account Manager, identify upsell and cross-sell opportunities by understanding your clients' current use of your products and exploring their future needs. Deliver personalized value propositions and leverage data insights to showcase the potential ROI from expanded solutions.

Prioritizing multiple accounts requires excellent organizational skills. Start by assessing the potential revenue impact of each account, then implement a system to track interactions and schedule regular check-ins. It’s crucial to ensure that no key account feels neglected while you manage your time efficiently.

Leverage internal collaboration by maintaining open lines of communication with the sales, marketing, product, and customer success teams. Regular meetings and updates regarding client needs and industry trends will ensure that everyone is aligned and working together to provide exceptional service.

Data analysis is critical in my role as a Senior Key Account Manager. By tracking metrics such as client engagement and satisfaction scores, I can identify trends and actionable insights that guide my account strategies. This data-driven approach ensures proactive management and informed decision-making.

Handling a difficult client situation requires empathy and effective communication. First, listen actively to their concerns without interruption. Then, propose constructive solutions and reaffirm your commitment to addressing their needs. Follow up consistently until the issue is resolved, demonstrating that you value their business.

In my experience with IT project management for key accounts, I ensure successful implementation by coordinating between different teams and managing timelines effectively. I also prioritize regular updates and troubleshooting as necessary, ensuring that all deliverables meet client expectations and quality standards.

To gather client feedback effectively, I utilize surveys and direct conversations during account check-ins. I focus on open-ended questions that encourage clients to share their thoughts candidly. This feedback is invaluable not only for account management but can also guide product development.

When negotiating contracts with key clients, it's essential to focus on finding mutually beneficial terms. Understanding the client's priorities and constraints helps me present options that satisfy both parties. I also ensure that the contracts are clear and facilitate a strong ongoing relationship.

I stay updated on industry trends by dedicating time to read relevant publications, attending webinars, and networking with other professionals in the hospitality sector. I also frequently engage with my clients to understand the challenges they face, which provides insights into emerging trends and help us adapt accordingly.