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Program Administrative Assistant - job 2 of 2

Overview

The Program Administrative Assistant provides essential support to the WDC-BUILD Dairy Program by assisting with data and contact management in Salesforce, tracking financial records and expenses, and handling general administrative tasks. This position plays a key role in maintaining organized, accurate, and timely operations that support students, alumni, faculty, and industry partners.

Responsibilities

Salesforce Management (Approx. 7.5 hrs/week)

 

• Maintain and update contact records for students, alumni, faculty, and industry professionals• Track student academic progress and engagement activities• Collaborate with Dairy West’s Salesforce team for training and adherence to system policies• Assist with project and disbursement data updates

Financial Support (Approx. 5 hrs/week)

• Pull Argos financial reports and update internal tracking spreadsheets• Review expenses, flag discrepancies, and coordinate necessary corrections• Support requisition, invoice, and purchase order tracking• Assist with short course payment processing and follow-up

Qualifications

Required Qualifications:

  • Strong attention to detail, accuracy and organizational skills
  • Proficiency in Microsoft Office Suite (especially Excel
  • Excellent written and verbal communication skills
  • Ability to work independently and manage time effectively
  • Must be available to work in the office during regular business hours

Preferred Qualifications:

  • Experience with Salesforce
  • Background in higher education or administrative roles
  • Familiarity with Banner/Argos, Box, or university financial systems

Required Documents

Along with the online application, please attach:

1. Resume/CV- to be uploaded in the Candidate Profile

2. Cover Letter- to be typed/pasted into a text box at the end of the application

 

**Document size may not exceed 10 MB.**

Advertised Salary

$17/hour

ADA

The environment and physical requirements may change depending on the specific function of the work each department performs. Incumbents may be in both indoor and outdoor environments. Indoors, in an office space, event space, or public space are protected from weather conditions, but not necessarily from temperature changes. Incumbents may nearly continuously sit and often use repetitive hand motion (such as typing).

 

Outdoors, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold. Additionally, indoor or outdoor work environments may include being confined or in narrow spaces for periods of time. The incumbent may also be exposed to loud noises or vibrations from equipment, and conditions that may affect the respiratory system, such as fumes, odors, dusts, mists, gases, and poor ventilation. Bending, crawling, and crouching may be required. Incumbents may be required to lift, push, and/or pull objects up to 50 pounds and be required to walk and/or stand for long periods of time.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

 

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

 

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

 

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

 

*updated 02/2025

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023

Average salary estimate

$35040 / YEARLY (est.)
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$35040K
$35040K

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What You Should Know About Program Administrative Assistant, UNAVAILABLE

Are you ready to support a dynamic program that makes a real difference? Utah State University is seeking a Program Administrative Assistant to join the WDC-BUILD Dairy Program team in Logan. In this role, you'll bring your organizational skills and attention to detail to the forefront, assisting with crucial tasks like managing contacts and data in Salesforce, tracking financial records, and providing overall administrative support. Your ability to keep things organized will directly contribute to the success of our students, alumni, faculty, and industry partners. Imagine diving into Salesforce management for about 7.5 hours a week, where you'll maintain and update essential contact records and track student progress. With around 5 hours a week dedicated to financial support, you'll pull reports, review expenses, and assist with payment processing, all while collaborating with our Salesforce team to enhance your skills! Ideally, you have experience with Microsoft Office Suite, especially Excel, and are a great communicator who can work independently. While a background in higher education or familiarity with financial systems is preferred, your eagerness to learn will be what sets you apart. Working at Utah State University, you'll be part of a prestigious institution known for its commitment to research, leadership, and public service. So, if you have a keen eye for detail and the drive to support a vibrant educational community, we encourage you to apply and help us make a positive impact!

Frequently Asked Questions (FAQs) for Program Administrative Assistant Role at UNAVAILABLE
What are the main responsibilities of a Program Administrative Assistant at Utah State University?

The Program Administrative Assistant at Utah State University primarily focuses on supporting the WDC-BUILD Dairy Program through various tasks such as managing Salesforce records, tracking student progress, and maintaining financial records. In this role, you will not only handle data management but also assist in coordinating expenses and financial reports. Your organizational skills will be essential to keeping processes running smoothly.

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What qualifications are required for the Program Administrative Assistant position at Utah State University?

To be considered for the Program Administrative Assistant position at Utah State University, candidates should have strong attention to detail, proficiency in Microsoft Office Suite (especially Excel), and excellent communication skills. A high level of organization and the ability to work independently are crucial. While experience with Salesforce and a background in higher education are preferred, they are not mandatory.

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How does the Program Administrative Assistant contribute to Utah State University's mission?

The Program Administrative Assistant plays a critical role in advancing Utah State University's mission by ensuring the smooth operation of the WDC-BUILD Dairy Program. By effectively managing data, finances, and communication, this role supports the university's commitment to providing high-quality education and impactful community engagement, thereby fostering a vibrant academic environment.

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What tools and systems should a Program Administrative Assistant be familiar with at Utah State University?

A Program Administrative Assistant at Utah State University should be comfortable working with Salesforce for data management and may benefit from familiarity with Banner/Argos, Box, and other university financial systems. Proficiency in Microsoft Excel is also essential, as it will be used for tracking various reports and expenses.

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What is the typical work environment for a Program Administrative Assistant at Utah State University?

The work environment for a Program Administrative Assistant at Utah State University is primarily indoors, involving office space responsibilities. However, some tasks may require outdoor work, which could involve exposure to varying weather conditions. It's important to be prepared for both quiet office duties and more dynamic tasks that require mobility.

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Common Interview Questions for Program Administrative Assistant
How do you prioritize tasks when managing multiple responsibilities as a Program Administrative Assistant?

To effectively prioritize tasks as a Program Administrative Assistant, start by assessing deadlines and the importance of each task relative to program needs. Use tools like to-do lists or digital planners to keep track of daily responsibilities. Highlight your adaptability and mention specific examples where you've successfully managed multiple priorities.

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Can you describe your experience with Salesforce and how you would apply that in this role?

When discussing your experience with Salesforce, focus on any relevant tasks you've completed, such as data entry, tracking progress, or report generation. Highlight the importance of accurate data management and how you can leverage your knowledge to enhance the program's operations and support its needs efficiently.

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What strategies do you employ to maintain attention to detail in administrative tasks?

To maintain attention to detail, I develop a systematic approach to my work—be it through checklists, regular reviews of my output, or using software tools to help catch errors. Emphasize any practical examples where your meticulous nature has led to successful outcomes or avoided potential issues.

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How would you handle discrepancies in financial records?

In handling discrepancies in financial records, I would first thoroughly investigate the issue by cross-referencing multiple reports and data sources. It's essential to communicate effectively with relevant stakeholders to resolve discrepancies diligently, ensuring all corrections are documented. Share a real-world example if possible.

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What do you consider key aspects for effective communication in a team setting?

Key aspects for effective communication in a team setting include clarity, active listening, and openness to feedback. I strive to ensure that everyone is on the same page by regularly updating the team on progress and being approachable for questions. Using specific team instances where communication led to improved teamwork can strengthen your response.

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How would you familiarize yourself with the university’s existing processes and systems?

To familiarize myself with the university’s existing processes and systems, I'd proactively seek training opportunities, reach out to colleagues for insights, and review any available documentation or manuals. A willingness to ask questions and a drive to learn quickly are vital components to ensure a smooth transition into the role.

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What motivates you to work in the administrative field?

My motivation to work in the administrative field comes from my desire to support others and help organizations run efficiently. I find satisfaction in being behind the scenes, ensuring that operations run smoothly and effectively. Mention how this aligns with the university’s mission to serve students and community members.

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In your opinion, what defines excellent customer service in an academic setting?

Excellent customer service in an academic setting is characterized by responsiveness, empathy, and a willingness to assist. Every interaction, whether with students, alumni, or faculty, should reflect the institution's commitment to fostering a supportive environment. Share examples of how you've exemplified these qualities in past roles.

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How do you ensure confidentiality while handling sensitive information?

Ensuring confidentiality involves following established procedures, such as secure data storage and being vigilant about sharing sensitive information only with authorized individuals. I prioritize confidentiality and compliance, and I can refer to specific training or practices I have implemented in previous positions.

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What techniques do you use to manage stress during busy periods?

To manage stress during busy periods, I rely on techniques such as time management, prioritized task lists, and regular breaks to recharge. Incorporating mindfulness practices to keep focused can also help maintain a calm demeanor. Share how these strategies helped you in past work experiences with set deadlines.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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