Quality Systems Manager

The Quality Systems Manager at Union Technologies will be responsible for creating and implementing a Quality Management System (QMS) specifically for our defense-grade steel forgings. This includes leading ISO 9001 and AS9100 compliance efforts, conducting audits, and utilizing RCCA tools to address non-conformances effectively. The manager will also apply Statistical Process Control (SPC) and statistical tools like Minitab to maintain process integrity. Furthermore, this role involves engaging closely with teams to apply lean methodologies and Six Sigma principles, ensuring that our products consistently meet high defense specifications.

To be considered for the Quality Systems Manager role at Union Technologies, candidates must possess a Bachelor’s degree in Engineering, Metallurgy, or Materials Science. Additionally, a minimum of 7-10 years of experience in quality management is essential, particularly in establishing ISO 9001/AS9100 systems. Experience in the defense or ammunition sector is an advantage, along with advanced knowledge of RCCA tools and SPC statistical analysis. Strong leadership skills, effective communication, and the ability to thrive under pressure are also crucial for this role.

Soft skills play a significant role in the Quality Systems Manager position at Union Technologies. Candidates should be sharp communicators, facilitating clear interactions with team members, customers, and suppliers. A proactive problem solver is highly valued, as the manager will regularly address and rectify quality issues. Additionally, an effective Quality Systems Manager should exhibit resilience and adaptability, particularly when managing challenges in the dynamic manufacturing environment.

The Quality Systems Manager at Union Technologies requires strong technical skills in various areas. Familiarity with RCCA tools such as 8D and 5-Why methodologies is vital for problem-solving and addressing non-conformances. Knowledge of Statistical Process Control (SPC) is necessary, especially the use of tools like Minitab and Excel, to ensure process operations meet quality standards. A deep understanding of metallurgy is essential to meet demanding defense specifications and ensure the integrity of products.

Union Technologies offers competitive salary packages along with performance-based bonuses for the Quality Systems Manager position. Employees enjoy comprehensive health benefits, including dental and vision coverage, as well as paid time off and holidays to ensure work-life balance. Additionally, there are growth opportunities within the company, allowing staff to advance their careers while contributing to significant defense initiatives.

In your response, detail specific instances where you led the development or monitoring of quality management systems aligned with ISO 9001/AS9100 standards. Highlight the steps you took to achieve compliance and any challenges you overcame, illustrating your hands-on experience with the requirements.

Describe your knowledge and application of RCCA tools such as the 8D problem-solving process. Provide examples of problems you've resolved through effective root cause analysis and corrective action, demonstrating your analytical and problem-solving mindset.

Discuss specific tools you’ve used, like Minitab or Excel, to analyze data and monitor processes. Share examples of how you've implemented SPC to improve quality outcomes and reduce defects, showcasing your quantitative skills and attention to detail.

Emphasize your communication strategies with various teams, including the importance of regular updates, feedback loops, and engaging with stakeholders. Highlight any experiences of successfully managing cross-functional communication to enhance understanding and cooperation.

Illustrate your familiarity with Lean and Six Sigma methodologies by discussing specific projects where you applied these principles. Explain the impact of these methodologies on process efficiency and quality improvements in your previous roles.

Prepare a case study of a major quality issue you faced, detailing your approach to identify the root cause and your action plan for resolution. Include the results and any long-lasting improvements that stemmed from your actions.

Share your methods for keeping informed, whether through industry publications, professional associations, or continued education. Discuss how your dedication to staying current benefits your quality management efforts.

Outline your strategy for developing a QMS, starting from understanding the organization's goals, defining processes, establishing metrics, and creating documentation. Highlight the importance of cross-departmental involvement and testing for effectiveness.

Discuss potential challenges such as compliance with evolving standards or addressing workforce training needs in quality assurance. Share your proactive strategies for mitigating these challenges, focusing on solutions and adaptability.

Provide examples of your experiences working in fast-paced, high-pressure situations. Discuss the techniques you use to manage stress and maintain focus, along with how you ensure quality standards are upheld even under tight deadlines.