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Sr Principal Client Executive / PLS

What success looks like in this role:

• Serves as a Client Executive for large, complex accounts.
• Develops long-term relationships with client senior executives and other key stakeholders.
• Develops strong understanding of client business strategies, objectives, priorities and challenges.
• Drives joint business planning processes with the client to identify value added solutions and services.
• Applies a consultative approach creating new / expanded large opportunities which may involve multiple service offerings.
• Works to identify and qualify new business opportunities, defining and presenting compelling business cases to the client.
• Retains accountability for client satisfaction, leading in satisfaction survey development, execution and evaluation.
• Collaborates with client, Sales, 3rd party suppliers and Commercial management to negotiate and win contract renewals.
• Ensures client issues are addressed and resolved and that financial and other issues receive the leadership attention required for appropriate understanding and response.

You will be successful in this role if you have:

BA/BS degree and 12+ years’ relevant experience OR equivalent combination of education and experience
Master’s degree preferred

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Principal Client Executive / PLS, Unisys

Are you ready to lead client engagements and elevate business growth? As a Sr Principal Client Executive at Unisys in North Carolina, you'll have the fantastic opportunity to serve as a trusted advisor for large, complex accounts. Your main goal will be to build and nurture long-lasting relationships with client senior executives and key stakeholders, all while deeply understanding their business strategies, objectives, and challenges. Your consultative approach will enable you to identify new business opportunities, craft compelling business cases, and drive joint business planning with clients. You'll take the lead in ensuring client satisfaction, executing and evaluating satisfaction surveys, and addressing any client concerns with urgency. Furthermore, collaborating with various teams, including Sales and 3rd party suppliers, will be crucial as you negotiate contract renewals and deliver value-added solutions. To thrive in this role, a BA/BS degree along with 12+ years of relevant experience is required, with a preference for a Master's degree. Join us at Unisys, where your expertise can truly make a difference and where diversity and inclusion are part of our core values. If you're eager to create impactful client solutions in a supportive environment, we would love to hear from you!

Frequently Asked Questions (FAQs) for Sr Principal Client Executive / PLS Role at Unisys
What are the responsibilities of a Sr Principal Client Executive at Unisys?

As a Sr Principal Client Executive at Unisys, your main responsibilities include developing long-term relationships with client senior executives, understanding their business challenges, driving joint business planning, and presenting compelling business cases. You will also ensure client satisfaction and collaborate with teams to negotiate contract renewals.

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What qualifications do I need to become a Sr Principal Client Executive at Unisys?

To become a Sr Principal Client Executive at Unisys, you need a BA/BS degree with at least 12 years of relevant experience, or a combination of education and experience. A Master's degree is preferred, and you must be eligible for any required U.S. government authorizations.

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How does Unisys ensure client satisfaction in the role of Sr Principal Client Executive?

Unisys prioritizes client satisfaction by incorporating feedback through satisfaction surveys, addressing client issues promptly, and maintaining accountability for resolving financial and other key issues that arise during the partnership.

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What does the career growth path look like for a Sr Principal Client Executive at Unisys?

At Unisys, a Sr Principal Client Executive has great opportunities for career advancement. You can move into higher strategic roles or explore specialized functions within client relationship management, thanks to the comprehensive experience you gain by working on large accounts and evolving business strategies.

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What skills are essential for success as a Sr Principal Client Executive at Unisys?

To succeed as a Sr Principal Client Executive at Unisys, you need strong interpersonal and communication skills, a consultative mindset, the ability to identify business opportunities, negotiation expertise, and a profound understanding of client needs and market trends.

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Common Interview Questions for Sr Principal Client Executive / PLS
Can you describe your experience working with large, complex accounts?

When answering this question, highlight your previous roles where you've successfully managed substantial clients. Discuss specific strategies you've implemented to understand their needs and how you've fostered strong relationships with stakeholders.

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How do you approach developing long-term relationships with clients?

Share your relationship-building strategies, such as regular check-ins, personalized communication, and active listening to their business priorities. Explain how you maintain these relationships over time and adapt to changing client needs.

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What strategies do you use for joint business planning with clients?

Discuss your consultative approach and the importance of collaboration in identifying value-added solutions. Provide examples of past initiatives where joint business planning led to successful outcomes.

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How do you handle client satisfaction issues?

Explain your method for addressing issues promptly and transparently. Give an example of a time you turned a challenging situation into an opportunity to enhance client satisfaction.

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What is your experience with negotiating contract renewals?

Detail your negotiation style and any successful strategies you've implemented. Emphasize your focus on mutual benefit and how you prepare thoroughly for renewal discussions.

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Can you provide an example of a compelling business case you've presented?

To respond effectively, recount a specific business case where you successfully identified client needs, showcased value propositions, and achieved buy-in from stakeholders.

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How do you stay updated with market trends relevant to your clients?

Mention the resources you use, such as industry publications, networking events, and workshops. Stress the importance of continuous learning in delivering informed solutions to your clients.

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Describe a situation where you had to collaborate with multiple teams to achieve a goal.

Provide an example that showcases your teamwork skills. Focus on how you facilitated communication across departments and leveraged diverse expertise to meet your objective.

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What metrics do you consider most important for measuring client satisfaction?

Discuss key performance indicators you use, such as Net Promoter Score (NPS) or customer feedback surveys. Explain how these metrics help you gauge client happiness and drive service improvement.

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How do you approach identifying new business opportunities?

Share your methodology for spotting opportunities, such as conducting market analyses, engaging with clients, and leveraging existing relationships to expand service offerings effectively.

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April 8, 2025

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