Sales Support Coordinator

As a Sales Support Coordinator at TelevisaUnivision, your main responsibilities will include entering new advertiser and agency sales orders into the company systems in a timely manner, verifying the accuracy of these orders with the sales staff, and managing revisions to ensure no loss of revenue occurs. You will work across different media platforms, including TV, Radio, and Digital, which requires strong attention to detail and excellent organizational skills.

To become a Sales Support Coordinator at TelevisaUnivision, candidates should possess strong analytical, organizational, verbal, and written communication skills. Familiarity with media solutions software, such as WideOrbit, and proficiency in Microsoft Outlook and other software are also essential. A proven ability to work in a fast-paced environment and the motivation to be a reliable team player are crucial to succeeding in this role.

TelevisaUnivision values employee growth and offers various professional development opportunities tailored for Sales Support Coordinators. This includes access to training programs related to media operations, cross-training in other support areas, and support in pursuing further education through tuition reimbursement plans. The company emphasizes a culture of continuous learning and improvement.

Sales Support Coordinators at TelevisaUnivision can expect a high-energy, fast-paced work environment where collaboration is key. The team's culture is built on professionalism, timely communication, and the drive to achieve accuracy in all tasks. Employees are encouraged to maintain a balance between productivity and well-being, supported by various wellness programs and benefits.

For the Sales Support Coordinator role at TelevisaUnivision, familiarity with WideOrbit media solutions software is essential, as it's the primary tool for entering and managing sales orders. Knowledge of Microsoft Outlook for communication and scheduling, along with other pertinent software for data management, is also vital for ensuring efficiency and accuracy in this fast-paced role.

In answering this question, focus on specific instances where you've utilized media solutions software, like WideOrbit or similar, to manage sales orders or track campaign performance. Highlight the outcomes of these experiences, such as improved efficiency or accuracy, and demonstrate how you’ve effectively contributed to a team environment.

Use the STAR method (Situation, Task, Action, Result) to describe how you have effectively managed competing priorities in past jobs. Discuss how you use organizational skills and tools to ensure deadlines are met while maintaining a high level of accuracy in your work as a Sales Support Coordinator.

Emphasize your approach to maintaining clear communication, such as regular check-ins, using project management tools, and setting clear expectations. Provide examples of how effective communication has contributed positively to your previous roles, ensuring projects run smoothly and misunderstandings are minimized.

When addressing this question, provide a detailed account of a specific incident where you identified a discrepancy. Outline the steps you took to investigate, the resolution process, and the ultimate impact of your actions on the team or company, showcasing your problem-solving abilities as a Sales Support Coordinator.

Discuss techniques you use to manage stress, such as time management skills, breaking large projects into smaller tasks, and taking breaks when necessary. Highlight specific examples of projects or campaigns you handled under pressure and how you maintained both quality and efficiency in your work.

In your response, share what excites you about TelevisaUnivision, such as their impact in the media industry and their commitment to employee well-being. Reflect on their values and culture, and express how your skills as a Sales Support Coordinator align with their mission and goals.

Illustrate your organizational skills with practical examples from past roles, focusing on your ability to manage timelines, track details, and prioritize tasks. Explain how you plan to apply these skills as a Sales Support Coordinator at TelevisaUnivision to ensure campaign orders are executed accurately and timely.

Discuss your proactive approach when facing tight deadlines, highlighting the importance of early communication with team members and management. Offer a specific example of a past instance where you navigated a similar situation effectively, showcasing your commitment to completing tasks while maintaining quality.

Express your commitment to professional growth by mentioning specific resources you follow, such as industry publications, online courses, or professional development webinars. Share a relevant example of how staying updated on trends has influenced your work or decision-making as a Sales Support Coordinator.

Address how teamwork is essential in the Sales Support Coordinator role at TelevisaUnivision. Discuss your experiences working collaboratively with sales, marketing, and other departments to achieve common goals. Provide examples of how effective teamwork has led to successful campaign execution and a positive work environment.