Seasonal Ice Cream Server - Union Market

As a Seasonal Ice Cream Server at Van Leeuwen Ice Cream, you will be tasked with preparing and serving all menu items to guests according to our established standards. Your responsibilities include processing customer transactions, maintaining cleanliness in the store, delivering excellent guest service, completing inventory tasks, and following safety and conduct guidelines. This role is essential in ensuring that each customer enjoys their experience at our Union Market location.

To qualify as a Seasonal Ice Cream Server at Van Leeuwen Ice Cream, candidates must be 18 years or older and possess the ability to work for at least 60 days. A local Department of Health Food Handlers License is required, and while having a food handlers certificate or experience as a barista is a plus, it is not mandatory. You should be able to lift up to 50 lbs, have flexible availability, and thrive in a fast-paced work environment.

Seasonal Ice Cream Servers at Van Leeuwen Ice Cream earn a base wage of $17.50 per hour, with the potential to earn an additional average of up to $9 per hour in tips! This competitive pay structure allows you to increase your earnings based on your excellent service, making it a fantastic opportunity to generate income while spreading happiness through delicious ice cream during the summer months.

As a Seasonal Ice Cream Server at Van Leeuwen Ice Cream, you’ll need to be available for at least three shifts per week, including late-night hours, as we operate past 1am. Our scheduling is flexible to suit the busy summer season, and your ability to work consistently will help us provide our guests with the best ice cream experience possible.

Working as a Seasonal Ice Cream Server at Van Leeuwen Ice Cream means joining a welcoming and vibrant team that values creativity, excellent customer service, and community-building. You'll work in a fast-paced environment filled with energy and excitement as you interact with guests and collaborate with your teammates to create a fun ice cream shop experience at Union Market.

If a customer is unhappy with their order, the best approach is to listen attentively to their concerns, apologize for any inconvenience, and offer a solution, such as remaking their order or providing a refund. This shows that you value their experience and are dedicated to ensuring they leave satisfied.

During a busy shift, prioritizing tasks involves focusing on customer service first—ensuring that every guest is greeted and served promptly. After that, I would coordinate tasks like maintaining cleanliness, restocking supplies, and completing inventory tasks while remaining adaptable to any urgent customer needs that arise.

I want to work at Van Leeuwen Ice Cream because I am passionate about food and enjoy creating memorable experiences for customers. Van Leeuwen's commitment to quality and community aligns with my values, and I love the idea of being part of a team that brings joy through delicious ice cream.

In my previous role, a customer requested a customization on their ice cream order. I took the initiative to create a unique sundae tailored to their preferences and even included a complimentary topping. The customer was thrilled, and this experience taught me the value of personalizing service.

I thrive in fast-paced environments by maintaining a positive attitude and focusing on efficient task execution. I always take a moment to plan my approach when things get busy, ensuring that I stay organized and can effectively serve customers without compromising quality.

In my previous roles, I have gained substantial experience operating POS systems, handling cash, and processing credit card payments. I understand the importance of accuracy and security when dealing with transactions and always make it a priority to double-check orders and payments.

A successful Seasonal Ice Cream Server should possess strong communication skills, a friendly demeanor, and the ability to work well both independently and as part of a team. Additionally, being energetic and enthusiastic about ice cream is essential, as it helps create a welcoming atmosphere for customers.

I keep myself motivated during long shifts by setting small goals throughout the day, such as focusing on customer interactions and maintaining store cleanliness. Additionally, I remind myself about the joy that ice cream brings to people and find motivation in creating a positive experience for every guest.

If I noticed a coworker not following health and safety guidelines, I would address the matter directly but kindly, reminding them of the importance of these practices for our customers' well-being. If the behavior continued or was more serious, I would report the issue to a supervisor, as maintaining health and safety standards is crucial.

Teamwork is essential in a seasonal role at Van Leeuwen Ice Cream because it allows us to support one another during busy periods, share responsibilities, and create a cohesive environment. Good communication and collaboration among team members ensure that every guest receives efficient and friendly service, ultimately contributing to a positive experience.