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Barista/Market Attendant, The Market - Hilton Columbus Downtown

The award-winning Hilton Columbus Downtown is looking for a Full-Time Barista / Market Attendant to join their team!

Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.

Integrated within Hilton Columbus Downtown, part of our new second tower expansion.

The Market is a grab & go option located in the lobby of the tower 402 and directly connected to the Greater Columbus Convention Center.

This fresh & approachable concept offers sandwiches, salads, snacks, sundries & more to hotel and convention guests alike.  This position will oversee all production for Market Supply Co., Provisions on High and In-Room Dining.  

Check us out: Food + Drink | Hilton Columbus

This is a fantastic opportunity to grow and advance your career alongside our award-winning team!  

We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!

The ideal candidate will:

  • Have previous experience in customer facing positions
  • Have previous barista experience
  • Have a natural approach to hospitality

Growing and developing our team into the future leaders of the hospitality world is engrained in our culture.  We are excited to provide you with the experience and knowledge that will continue to excel your career!


What will I be doing?

As a Barista/Market Attendant, you would be responsible for greeting and serving guests beverages and/or food in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and respond to guest requests in a timely, friendly and efficient manner
  • Brew, sell, promote and prepare beverages according to established recipes and standards
  • Take guest beverage orders and accurately input orders in appropriate point-of-sale system
  • Maintains cleanliness of work area/outlet
  • Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates and cards
  • Requisition, stock and rotate products
  • Secure and store all beverages, food and other equipment items
  • Deposit cash drops, secure and balance bank and sign out/in keys

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel
  • Access to your pay when you need it through DailyPay
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
  • Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents 
  • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
  • Flexible shifts and days off
  • Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
  • Mental health resources including free counseling through our Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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Average salary estimate

$35000 / YEARLY (est.)
min
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$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Barista/Market Attendant, The Market - Hilton Columbus Downtown, Hilton

Join the award-winning Hilton Columbus Downtown as a Barista/Market Attendant and step into a vibrant role at the heart of the Short North Arts District! Our hotel is not just a place to stay; it's an experience, with 1,000 guest rooms and a variety of dining options that delight our visitors. In this full-time position, you'll be part of The Market, where convenience meets quality in our grab & go offerings. You will be responsible for preparing and serving beverages, ensuring every guest receives warm hospitality. Your role is essential in overseeing production for Market Supply Co., Provisions on High, and In-Room Dining. With a focus on quality, you'll greet guests, take orders, and maintain a clean and inviting workspace. We prioritize your professional growth and offer fantastic benefits like travel discounts, DailyPay, and paid time off starting from day one. If you have experience in customer-facing roles, particularly as a barista, and a passion for stellar service, we'd love to have you as part of our team. At Hilton, we cultivate leaders in hospitality, providing the support needed to accelerate your career. So, if you’re looking for a dynamic environment with plenty of opportunities to learn and grow, Hilton Columbus Downtown is where you belong!

Frequently Asked Questions (FAQs) for Barista/Market Attendant, The Market - Hilton Columbus Downtown Role at Hilton
What are the responsibilities of a Barista/Market Attendant at Hilton Columbus Downtown?

As a Barista/Market Attendant at Hilton Columbus Downtown, you will greet and serve guests, prepare and sell beverages and food, maintain cleanliness in your work area, and handle transactions using the point-of-sale system. Your role is crucial in ensuring that guests have a delightful experience at The Market.

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What qualifications do I need to become a Barista/Market Attendant at Hilton Columbus Downtown?

To become a Barista/Market Attendant at Hilton Columbus Downtown, it's essential to have previous experience in customer-facing positions, particularly in barista roles. A natural approach to hospitality and effective communication skills are also key to succeeding in this position.

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What benefits can I expect as a Barista/Market Attendant at Hilton Columbus Downtown?

As a Barista/Market Attendant at Hilton Columbus Downtown, you'll enjoy a range of benefits including discounted hotel travel through the Go Hilton program, DailyPay access, flexible shifts, comprehensive health insurance, and educational opportunities. Plus, you will start earning paid time off from your very first day!

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Is prior barista experience necessary for the Barista/Market Attendant position at Hilton Columbus Downtown?

Yes, previous barista experience is a preferred qualification for the Barista/Market Attendant position at Hilton Columbus Downtown. Having hands-on experience with beverage preparation and customer service will help you excel in this role.

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What qualities make an ideal Barista/Market Attendant at Hilton Columbus Downtown?

An ideal Barista/Market Attendant at Hilton Columbus Downtown should demonstrate exceptional hospitality, integrity, teamwork, and customer focus. Adaptability and a quality-oriented mindset are also crucial in a fast-paced environment.

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Common Interview Questions for Barista/Market Attendant, The Market - Hilton Columbus Downtown
Can you describe your experience as a barista and how it relates to the position at Hilton Columbus Downtown?

In response, highlight your past barista experiences, detailing specific tasks like preparing beverages, managing customer orders, or maintaining cleanliness. Connect these experiences to the expectations for the Barista/Market Attendant role at Hilton, emphasizing your ability to deliver exceptional service.

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How do you ensure a positive guest experience in a fast-paced environment like the Market at Hilton?

You might mention strategies like staying organized, prioritizing guest interactions, and quickly addressing any needs or concerns. Share examples of how you handled peak times, ensuring customers felt valued and satisfied.

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What steps would you take to handle a difficult or upset customer?

Discuss your approach to active listening, showing empathy, and finding solutions to address the customer's concerns. It’s essential to demonstrate your ability to maintain professionalism while resolving conflicts.

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How do you stay motivated during busy shifts as a Barista/Market Attendant?

Share personal motivation techniques, like focusing on the satisfaction of serving guests or collaborating with your team. Explain how maintaining a positive attitude helps drive your performance in high-pressure situations.

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What does teamwork mean to you in a setting like Hilton Columbus Downtown?

Highlight the importance of collaboration, communication, and flexibility among team members. Share examples of times when teamwork led to successful outcomes in your past roles.

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How would you promote new offerings at the Market to guests?

Discuss your strategies for using engaging communication techniques, like direct recommendations while serving or leveraging social media platforms to highlight promotions. Share how these tactics could effectively boost sales.

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What are your favorite beverage preparation techniques?

Talk about techniques you find enjoyable and that create delicious beverages, such as pour-over methods or unique flavor combinations. Emphasize your willingness to learn new techniques that align with Hilton's standards.

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How do you handle cash transactions and ensure accuracy while processing payments?

Outline your experience with POS systems and cash handling, emphasizing your attention to detail and your adherence to protocols to prevent errors. This will showcase your ability to manage financial transactions responsibly.

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What role do cleanliness and hygiene play in your work as a Barista/Market Attendant?

Explain the significance of maintaining a clean workspace and adhering to health regulations. You can refer to your previous experiences where cleanliness had a direct impact on customer satisfaction.

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Why do you want to work for Hilton Columbus Downtown as a Barista/Market Attendant?

Convey your admiration for Hilton's commitment to hospitality and your desire to be part of an innovative and award-winning team. Discuss how the values of Hilton resonate with your personal and professional goals.

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To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities. Our Vision: Our vision is to fill the earth ...

148 jobs
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SENIORITY LEVEL REQUIREMENT
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Full-time, on-site
DATE POSTED
March 30, 2025

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