Insurance Enrollment Coordinator

As an Insurance Enrollment Coordinator at VBA, you will maintain and cultivate high-level relationships with benefit administrators, brokers, and third-party agents. Your responsibilities include providing outstanding service, processing manual enrollments, ensuring HIPAA compliance, and supporting internal teams. You will also be auditing new group implementations, onboarding new Broker Agencies, and managing sensitive member information.

To qualify for the Insurance Enrollment Coordinator position at VBA, you should hold an associate's degree or have equivalent work experience, along with at least 2 years of full-time customer service and insurance enrollment experience in the healthcare field. You must be authorized to work in the U.S. without sponsorship and maintain residency in Pennsylvania throughout your employment.

VBA is committed to the professional growth of its Insurance Enrollment Coordinators by providing a supportive team environment and opportunities for advancement. You will engage in continuous learning during your role and have access to training, mentorship, and the ability to work on diverse projects that enhance your skill set.

Successful Insurance Enrollment Coordinators at VBA possess strong analytical, problem-solving, and decision-making skills. You should also be proficient in MS Office Suite and have effective organizational and time management skills. The ability to maintain professionalism in high-pressure situations and to build positive relationships with colleagues and external partners is crucial.

The onboarding process for new Insurance Enrollment Coordinators at VBA includes 3 weeks of in-office training upon hire. During this period, you'll gain insights into company policies and procedures and work on relevant tasks that prepare you for your role in a supportive and hands-on learning environment.

When addressing your experience with processing enrollments, focus on specific examples of your previous roles where you handled sensitive information and ensured compliance with regulations. Highlight your attention to detail and the systems or technologies you utilized to manage these processes effectively.

Effective prioritization is key in this role. Describe your approach by mentioning how you assess urgency and impact, perhaps using tools like to-do lists or project management software. Share an example where you successfully balanced multiple responsibilities and the outcomes of your effective prioritization.

Explain your relationship-building strategies focusing on communication, transparency, and responsiveness. Provide an example where your relationship skills led to a smoother enrollment process or resolved a conflict, demonstrating your capability to foster positive working relationships.

To ensure compliance with HIPAA, outline specific practices such as safeguarding sensitive information, training on compliance protocols, and the use of secure document management systems. Providing an instance when your attention to compliance helped your team or organization could bolster your answer.

Discuss a specific challenge, perhaps an upset client or a complex enrollment issue. Detail how you approached the situation, the steps you took to resolve it, and the positive outcome. Emphasize your problem-solving skills and your commitment to customer satisfaction.

Mention relevant technologies that aid in enrollment processes, such as document management systems or CRM software. Explain how you've used these tools in previous roles to enhance efficiency and maintain accurate records, showcasing your tech-savvy approach.

When answering this question, discuss techniques you employ, such as remaining calm, breaking down tasks, or taking a structured approach to problem-solving. Provide an example of a high-pressure scenario and how your methods led to a successful resolution.

Illustrate your teamwork skills by providing an example project where clear communication and collaboration led to a successful enrollment initiative. Highlight your role in the team and the impact of your contributions on the overall result.

Share what inspires you in this field, whether it's helping people secure benefits or the satisfaction of overcoming challenges. Relate this to your aspirations in the role of Insurance Enrollment Coordinator and how it aligns with your career goals at VBA.

Discuss the resources and methods you use to stay informed, whether through professional development courses, industry news, or networking. Offer examples of how keeping updated has helped you in your prior positions or led to best practices in enrollment coordination.