National Account Manager

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

www.veolianorthamerica.com

Position Purpose:
This position will manage National Accounts not identified as Key Accounts.  They will typically be Multi-branch accounts.  Build long term relationships with assigned national accounts that increase profitability of the ESS group, leveraging our technology and knowhow, program management and service efficiency.  Identify target accounts, develop national account strategies, manage customer relationships and execute by working with business development, operations and technical service within the branches.  Manage contracts and commercial terms for national accounts  

Primary Duties /Responsibilities: 

• Provide sales and account management for national accounts to meet profit and revenue targets set by the VP of Key Accounts.   
• Typical accounts will be multi branch accounts with $750K-$2.5mm in annual sales.
• Manage national programs and sourcing initiatives and direct renewals of national  accounts.
• Identify strengths and weaknesses in services, and support business development, operations and technical teams with ESS to address gaps in performance.  
• Build customer relationships at the corporate and site management level.  Improve access to branches and regions for key accounts.  Tailor support network to the needs of our customers.  Foster and coordinate current relationships held throughout ESS working with operations and technical groups of ESS, branch sales managers, and sales representatives (or “account managers”), 
• Develop and support national account business plans, goals and objectives with operations, branch sales managers, sales representatives, and project developers.
• Coordinate negotiation of master service agreements and separate contracts, interface with legal and operations teams.
• Oversee reporting of key performance indicators and review meetings with key accounts, typically on a quarterly or annual basis. 
• Formally and routinely communicate all necessary information on respective national accounts to operations and technical groups of ESS, branch sales managers, sales representatives, and project developers.
• Resolve customer issues that are elevated from operations,  branch sales managers, and sales representatives.  Provide timely, accurate, and professional resolution of such matters.
• Develop new pricing and service strategies that leverage the competitive alternative and increase profitability.  Identify new service projects and support the sale of projects working within business development.
• Other duties as assigned.

Education / Experience / Background: 

• Undergraduate degree.
• Five or more years of progressive Account Management or Sales experience with hazardous and special waste customers.

Knowledge / Skills / Abilities: 

• Computer proficient 
• Strong team player
• Excellent interpersonal and communication skills
• Time management: the ability to organize and manage multiple deadlines
• Strong customer service orientation
• Ability to effectively present information
• Ability to negotiate effectively

BENEFITS 

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.