Consultant, Client Success - job 11 of 50

As a Consultant, Client Success at Visa, your primary responsibilities will include managing and troubleshooting escalated technical issues, supporting Money Movement clients, and collaborating with various internal teams to optimize client performance. You'll also drive client adoption of Visa products, enhance service delivery, and provide subject matter expertise to help clients achieve their business goals efficiently.

To succeed as a Consultant, Client Success at Visa, candidates typically need a strong background in payment processing trends, technical problem-solving, and excellent communication skills. Familiarity with credit card payments, eCommerce, and web technologies will also be advantageous. A solution-oriented mindset along with experience in client relations can greatly enhance your application for this role.

The Consultant, Client Success at Visa encourages product adoption by educating clients on new Visa services and enhancements, establishing trust-based relationships, and proactively identifying optimization opportunities. By leveraging technical expertise and collaboration within cross-functional teams, the Consultant drives initiatives that help clients fully realize the benefits of Visa's Money Movement products.

The work environment for the Consultant, Client Success at Visa is collaborative and dynamic. As a hybrid position, you can expect a mix of in-office and remote work that allows for flexibility while maintaining strong teamwork. You'll be part of a team that values innovation, client satisfaction, and continuous improvement in service delivery.

Visa’s Consultant, Client Success handles escalated support requests by directly interfacing with Product Development, Product Management, and Operations teams to troubleshoot and resolve complex technical issues. You'll be responsible for managing communication about technical incidents while ensuring that clients receive timely updates, thereby enhancing their overall experience with Visa.

In responding, highlight specific technologies you've worked with, how you’ve implemented them, and any challenges you overcame. Emphasize your understanding of trends in the industry and how they relate to enhancing client experiences.

Discuss a structured problem-solving approach, mentioning how you would first identify the issue, gather relevant information, collaborate with teams, and ultimately communicate the solution effectively to the client.

Explain your tactics for establishing trust and rapport, such as regular check-ins, personalized communication, understanding client needs, and being responsive to their concerns. Include examples from your past experiences that demonstrate successful relationship-building.

Detail your methods for keeping clients updated, whether through regular meetings, newsletters, or training sessions. Highlight the importance of educating clients about the benefits and practical applications of new features.

Share a specific example, focusing on your approach to listen to the client’s concerns, generate solutions, and follow up to ensure satisfaction. Stress the importance of patience and understanding in difficult conversations.

Provide an overview of the key Money Movement products, such as Visa Direct and B2B Connect, and explain how they function. Discuss their significance in the payment processing landscape and how they help clients achieve their business goals.

Discuss the resources you utilize to keep abreast of developments in payment processing, such as industry journals, webinars, and networking events. Highlight how this knowledge helps enhance your performance and that of your clients.

Provide a specific instance where your initiative led to a significant enhancement in client processes. Describe the challenge, your proposed solution, and the measurable impact of the changes.

Reflect on your passion for problem-solving and client satisfaction. Explain how the opportunity to help clients optimize their use of products and achieve their goals drives your motivation.

Articulately express your enthusiasm for Visa’s values, the innovative environment, and your desire to contribute to clients’ success in navigating the evolving payment landscape.