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Consultant, Global Client Services Communications & Enablement - job 10 of 20

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The Communications & Enablement Consultant within the Client Services Global Business Operations team will be a results-driven individual with a digital-first approach to content development through skilled writing, visual design, and a passion for process improvement. This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa’s clients, ways we’re incorporating generative AI into the service journey, and how we’re addressing client feedback across our products and solutions – all to drive our clients’ success. It’s an exciting time to join Visa’s Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic, well-rounded team player with the ability to ingest information quickly and pivot when needed, and a keen focus on the “what,” the “so what,” and the “now what.” The role will flex across a variety of mediums with a focus on internal and external content development through writing and design, content marketing, and communications campaign management and measurement. The ideal candidate will blend strategic thinking with pragmatic and efficient execution to create key messages, optimizing content by channel and audience to make an impact.

This position can be based in either Denver or Atlanta and will report into the Senior Director, Global Client Services Communications and Enablement. This is an individual contributor role and requires a skilled communicator with strong business acumen, ability to operate independently, a curiosity to streamline our daily work through technology and GenAI, and an ability to deliver quickly.

RESPONSIBILITIES

Digital content planning and development, including writing and editing executive presentations, client-facing collateral, articles, social media posts, tear sheets, case studies, videos, graphics, and more for internal and external stakeholders.
Leverage Visa’s existing brand assets to create content to communicate ideas that inspire, inform, and captivate target audiences. 
Ability to think strategically and identify key messages to drive clarity on what is changing, who it affects, and what’s in it for the audience across various channels and in a holistic and digestible story.
Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators.
Manage a global editorial calendar and work with key subject matter experts to develop and execute content ideas.
Monitor progress and evaluate success using a data-driven approach, while continually improving processes to increase efficiency and impact.
Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Consultant, Global Client Services Communications & Enablement, Visa

Are you a creative thinker with a strong knack for communications? Join Visa as a Consultant, Global Client Services Communications & Enablement, where you will be at the heart of our Client Services Global Business Operations team in Atlanta. This role is perfect for someone who thrives in a digital-first environment and has a passion for crafting engaging content that resonates with various audiences. As a Consultant, you will help tell Visa's story, showcase how we're leveraging generative AI, and effectively communicate client feedback across our products and solutions. You'll engage with colleagues worldwide, developing compelling narratives through various mediums, including executive presentations, articles, social media posts, and more. The ideal candidate will combine strategic thinking with quick execution, allowing you to create impactful key messages while optimizing content across different channels. Whether you are shaping internal communications or crafting client-facing materials, your ability to identify the 'what,' ‘so what,’ and 'now what' will be essential. We're looking for a dynamic team player who is not only a strong communicator but someone with robust business acumen and a drive to improve processes through innovative solutions. Be part of something exciting as we elevate Visa's Client Services! This position is hybrid, allowing flexibility while collaborating with a high-visibility team reporting into the Senior Director, Global Client Services Communications and Enablement.

Frequently Asked Questions (FAQs) for Consultant, Global Client Services Communications & Enablement Role at Visa

What are the primary responsibilities of a Consultant, Global Client Services Communications & Enablement at Visa?

As a Consultant, Global Client Services Communications & Enablement at Visa, your primary responsibilities include digital content planning and development, writing and editing materials for both internal and external audiences, and managing a global editorial calendar. You'll collaborate with key stakeholders to define and develop content that aligns with Visa's business strategies and objectives. Monitoring the effectiveness of your content through a data-driven approach will also be a crucial aspect of your role.