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Consultant, Product Management (Client Service)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

  • Drive Insights: understand both overall and specific trends and behaviors that can translate to business opportunities. Develop proposals based on these findings to build out the product roadmap and portfolio.
  • Product Development: Execute the consumer-centric product roadmap on time & within budget. Lead the Product Development Stage Gate process by working cross functionally to prepare and present stage gates to the review team. Work closely with the tech team to ensure the product is on trend and that packaging reflects the product.
  • Product/Portfolio Maintenance: Develop and maintain product portfolios.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualification

  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) 

Preferred Qualification

  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • Strong experience in a dynamic product management role
  • Proven success in overseeing all elements of the product development lifecycle
  • High effectiveness in managing cross-functional teams
  • Writing and editing skills, combined with strong presentation and public speaking skills.
  • Bachelor’s degree in business, Information Systems, or a related field.
  • Proven experience as a Data Product Owner or Product Manager role or similar role.
  • Project management skills with the ability to lead cross-functional teams.
  • Strong communication and stakeholder management skills.
  • CRM Knowledge.
  • Product management skills: developing, managing and prioritizing a roadmap and backlog, considering competing business needs.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,100 to 162,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Average salary estimate

$137350 / YEARLY (est.)
min
max
$112100K
$162600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Consultant, Product Management (Client Service), Visa

Are you a dynamic individual with a knack for product management? At Visa, we are on the lookout for a Consultant, Product Management (Client Service) to join our vibrant team in Austin, TX. In this role, you will be the driving force behind our product development efforts, translating consumer insights into actionable business opportunities. You will collaborate cross-functionally to execute our consumer-centric product roadmap, ensuring we deliver innovative, reliable, and secure payment solutions that uplift the world. You'll not only guide the product development lifecycle but also maintain product portfolios that keep us ahead in the game. If you have over five years of relevant experience, a passion for driving progress in the fintech space, and excellent communication skills, we would love to hear from you! This hybrid position offers flexibility, and you’ll have the chance to work in a collaborative environment where your contributions resonate. Come make an impact with us and experience why life at Visa is so rewarding!

Frequently Asked Questions (FAQs) for Consultant, Product Management (Client Service) Role at Visa
What are the primary responsibilities of a Consultant, Product Management (Client Service) at Visa?

As a Consultant, Product Management (Client Service) at Visa, your main responsibilities include driving insights to identify business opportunities, executing the consumer-centric product roadmap, leading cross-functional teams through product development stages, and maintaining product portfolios to align with market trends. You will play a crucial role in ensuring our offerings are competitive and valuable to consumers and businesses alike.

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What qualifications do I need to apply for the Consultant, Product Management position at Visa?

To be eligible for the Consultant, Product Management role at Visa, you should have at least five years of relevant work experience with a Bachelor's degree or a minimum of two years' experience with an advanced degree. Preferred candidates often have six or more years of experience, strong product management skills, and expertise in managing cross-functional teams. Strong communication, project management, and CRM knowledge are also critical.

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What skills are essential for a successful Consultant, Product Management (Client Service) at Visa?

A successful Consultant, Product Management (Client Service) at Visa should possess strong analytical and product management skills, effective communication and presentation abilities, and a solid understanding of CRM systems. Additionally, experience leading cross-functional teams and managing the product development lifecycle is essential to drive initiatives successfully.

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What is the work environment like for a Consultant, Product Management at Visa?

The work environment for a Consultant, Product Management (Client Service) at Visa is typically collaborative and dynamic. This hybrid role allows flexibility, with periods spent in the office and working remotely. You'll collaborate closely with various teams, sharing ideas and insights to drive product innovation, all in an office setting designed to support teamwork and creativity.

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How does Visa support professional growth for a Consultant, Product Management?

Visa is committed to the professional growth of its employees, including those in the Consultant, Product Management role. Opportunities include access to mentorship, ongoing training programs, and participation in projects that challenge your skills and expand your knowledge in the fintech sector, ensuring you stay at the forefront of industry innovations.

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Common Interview Questions for Consultant, Product Management (Client Service)
Can you describe your experience leading cross-functional teams in product management?

When answering this question, highlight specific projects where you successfully led cross-functional teams, detailing your approach to collaboration and communication. Explain how you addressed any challenges that arose and contributed to the project's success, showcasing your leadership style and ability to bring diverse perspectives together.

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How do you prioritize features in the product development backlog?

Discuss your methodology for prioritizing features, mentioning any frameworks like MoSCoW or RICE you use. Emphasize your approach to balancing stakeholder needs, market trends, and technical feasibility, along with how you communicate these priorities to the team.

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What strategies do you use to gather consumer insights for product development?

Share specific methods you employ to gather consumer insights, such as surveys, interviews, or data analytics. Discuss how you analyze these insights to identify opportunities and translate them into actionable product features, demonstrating your data-driven approach.

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Can you give an example of a successful product you launched and your role in it?

Choose a product that showcases your contributions and clearly articulate your role in its development. Explain the market research conducted, your involvement in the product roadmap, and how the product's success was measured.

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How do you handle stakeholder management in product development?

Describe your strategies for effective stakeholder management, including communication plans, regular updates, and solicitation of feedback. Highlight instances where you've navigated differing opinions and reached consensus to ensure project alignment.

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What do you consider the most important aspect of product lifecycle management?

Discuss the importance of ongoing product evaluation and adaptation within the product lifecycle. Emphasize how understanding market shifts, customer feedback, and performance metrics informs necessary adjustments and ensures long-term product viability.

Join Rise to see the full answer
How do you ensure your product is aligned with market trends?

Explain your approach to staying current with market trends, such as following industry reports, attending conferences, or engaging with customer feedback. Discuss how you incorporate this information into your product strategies and decision-making processes.

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How do you measure the success of a product after its launch?

Detail the KPIs you use to measure product success, such as user adoption rates, revenue impact, and customer satisfaction scores. Discuss your approach to collecting and analyzing data post-launch to assess and refine the product's performance.

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What challenges have you faced in product management, and how did you overcome them?

Share a specific challenge you've encountered in product management, such as conflicting priorities or resource constraints. Discuss the steps you took to address these challenges, showcasing your problem-solving skills and resilience.

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What do you believe is the future of product management in the fintech industry?

Provide your insights on emerging trends and technologies within the fintech space. Discuss how these developments may influence product management strategies and the importance of adaptability and innovation in the field.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
March 21, 2025

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