Professional Services Consultant

As a Professional Services Consultant at Abnormal Security, your primary responsibilities will include overseeing the post-sales technical deployment of our products, managing a portfolio of implementation projects, and conducting initial training sessions for customers. You'll be expected to collaborate closely with internal teams to ensure customer success, consult on best practices, create project plans, and maintain comprehensive communication with project teams.

To succeed as a Professional Services Consultant at Abnormal Security, you should have a BS/BA degree and at least 5 years of experience in a customer-facing role, ideally managing the delivery of cybersecurity-related SaaS platforms. Additionally, prior project management experience specifically with enterprise mail flow systems is strongly preferred, as well as familiarity with email security fundamentals and programming languages such as Python or JAVA.

At Abnormal Security, we provide our Professional Services Consultants with a collaborative working environment and the necessary resources to succeed. You'll have access to a wealth of knowledge from various internal stakeholders and the chance to shape our delivery methodologies. Furthermore, we offer a compensation package that includes potential bonuses and stock options to reward your significant contributions.

Problem-solving is critical for a Professional Services Consultant at Abnormal Security. You will need to conduct thorough problem discovery sessions to understand customer goals and identify implementation risks. The ideal candidate should be proactive in addressing potential project roadblocks and engaging appropriate resources to ensure project success.

The work environment at Abnormal Security is remote and highly dynamic. As a Professional Services Consultant, you will have the flexibility to manage multiple priorities in a fast-paced setting. You'll engage with talented colleagues and enterprise-level clients, further enriching your professional experience while making a positive impact in the cybersecurity landscape.

When answering this question, focus on specific projects you've managed, emphasizing the methodologies you used, challenges faced, and how you ensured timely delivery. Highlight any relevant tools or frameworks you applied and the outcomes of your projects.

Discuss your methods for conducting discovery sessions with clients, emphasizing active listening and effective communication. Explain how you extract their success criteria and align your delivery plans with their strategic objectives.

Describe your proactive approach to risk management, including how you identify potential risks early on and the steps you take to mitigate them. Providing examples of past experiences can significantly strengthen your answer.

Explain how you establish communication plans that detail how often updates will be shared and through what channels. Highlight your ability to tailor communications based on the audience and project needs to maintain transparency and build trust.

Talk about the techniques you use when conducting training sessions, such as hands-on demonstrations, instructional materials you'll provide, and how you assess customer understanding. Sharing a success story can make your answer memorable.

Select a particular project that was complex and outline the challenges you faced, how you addressed them, and the successful outcome. This not only showcases your problem-solving skills but also reflects your resilience in managing tough situations.

Discuss your time management skills, mentioning any tools or techniques you use to prioritize tasks effectively. Highlight your ability to balance competing deadlines while maintaining project quality.

Mention specific project management and communication tools you are familiar with, such as Asana, JIRA, or Slack. Discuss how these tools aid in managing projects and facilitating collaboration among stakeholders.

Provide a brief overview of key email security concepts, emphasizing any relevant experience you have in this area. Explaining how you've applied this knowledge in past projects can reinforce your expertise.

Share your insights on the importance of continuous improvement in service delivery, and give examples of any innovative methodologies you’ve implemented or contributed to in the past. Highlight how these innovations increased efficiency or improved client satisfaction.