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Digital Media Platform Engineering, Sr Manager - job 18 of 20

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The Corporate IT Digital Media Engineering team is looking for a seasoned team leader who is passionate about how to shape Visa’s future way of working and collaborating. Our team is focused on being a trusted partner and helps enable fellow colleagues to communicate and connect anywhere in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace.

This candidate is a thought leader who is highly motivated in figuring out how to transform Visa into the best place to work, communicate, and collaborate. The ideal candidate will have a strong understanding of application life cycles from conception to deployment to operations. This candidate will have a deep technical knowledge of video meeting platforms such as Microsoft Teams, Zoom, and Webex. In addition to workplace technology and live event platforms such as QSC, Mural, Appspace, Swoogo, On24, VBrick, and CXAI. It is essential this candidate understands best practices in enterprise application life cycle and development. This candidate has the ability to always stay ahead of company policies and industry trends.

This role will be highly collaborative and responsible for key partnerships with IT Support, IT Engineering, PMO, Facilities, Construction and Real Estate, Marketing, Communications, Visa University, vendors, and other key Visa stakeholders. This person will be a key driver in implementing new technologies and innovative solutions throughout all of Visa. It’s very important for this candidate to have a positive can-do attitude, incredibly organized, tenacity in solving problems, strong team player, and be able to communicate effectively with stakeholders.

Essential Functions

Lead a small group of application administrators and engineers.
Use your expertise to get into the technical weeds and do what it takes to get the job done.
Ensure accountability and set short-term and long-term objectives and goals through OKRs.
Create and own 1-3-5-year technical roadmaps.
Create reports and KPIs to ensure the team is performing at peak efficiency.
Design and build automation and integrations for core digital media platforms.
Drive project scopes and partner with stakeholders, IT architects, IT engineers, IT support, cyber security, vendors, etc. and ensure projects are completed according to design specifications.
Provide stellar customer service and consulting for internal stakeholders.
Creating complex reporting and monitoring through PowerBI.
Manage IT support tickets and lead the team in troubleshooting and resolving escalated engineering issues in a timely manner.
Lead and own proof-of-concept (POC) tests and validation on new and emerging digital media technologies.
Control and own application life cycle for all digital media applications.
Ensure all technical documentation is up to date and ensure proper support operations handoff.
Create and own application global standards and best practices.
Train and mentor other team members.
Be an industry leader and expert and create a strong network of platform vendors and partners.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What You Should Know About Digital Media Platform Engineering, Sr Manager, Visa

Join Visa as a Sr. Manager of Digital Media Platform Engineering in Austin, where you can take the lead in reshaping the future of collaboration and communication within the company. We are on the lookout for a seasoned team leader who is excited about pushing the boundaries of technology in a hybrid workplace. You’ll work closely with IT Support, Engineering, PMO, and even Marketing to create a seamless experience for our colleagues to connect from anywhere in the world. Your deep technical knowledge of video meeting platforms like Microsoft Teams, Zoom, and Webex, alongside workplace technologies such as QSC and Mural, will allow you to drive innovative solutions across the company. Our ideal candidate should have a strong grasp of application lifecycles, from conception to deployment and operations, ensuring that best practices are followed throughout. In this role, you’ll lead a small team of application administrators and engineers, create and own technical roadmaps, and ensure quality customer service and support for internal stakeholders. You'll have the opportunity to design automations and integrations that enhance core digital media platforms, create meaningful KPIs, and develop reports using PowerBI. The strongest candidates will be organized, proactive problem solvers, and exceptional communicators who thrive in a collaborative environment. This hybrid position provides flexibility as you'll invest time both in the office and remotely. If you're ready to make a significant impact at Visa, we want to hear from you!

Frequently Asked Questions (FAQs) for Digital Media Platform Engineering, Sr Manager Role at Visa

What are the key responsibilities of the Sr. Manager, Digital Media Platform Engineering at Visa?

As the Sr. Manager of Digital Media Platform Engineering at Visa, you will lead a team of application administrators and engineers, driving project scopes, creating technical roadmaps, and ensuring accountability through OKRs. You’ll also be responsible for designing automations for digital media platforms, managing IT support tickets, and providing consulting for internal stakeholders to ensure the best service. A strong focus on building partnerships with various teams across Visa will enhance collaboration and communication within the organization.