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Director, Global Strategic Partnerships & Client Success  - job 20 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

As the Director of Global Strategic Partnerships & Client Success at Visa, located in the vibrant city of San Francisco, you will step into a pivotal role within the Visa Commercial Solutions (VCS) team. This dynamic organization is on an impressive growth trajectory as we innovate our payment solutions and strengthen our relationships with Financial Institutions and Fintechs. You will lead the North America practice, identifying and structuring multi-region VCS opportunities that propel Visa's growth strategy in the B2B payments domain. Your ability to navigate the complex B2B commerce landscape, including partnerships with buyers, suppliers, and various financial institutions, will be crucial. This position calls for a self-starter with rich experience in business development and a knack for problem-solving. With your strong interpersonal skills, you will manage multiple work streams effectively while navigating the ever-changing landscape of commercial finance. Collaboration across teams is key; you will partner with various stakeholders to streamline deal processes and optimize outcomes. Your vision will inspire others as you engage with senior executives and client organizations to align Visa's innovative solutions with their needs. In this role, you'll advocate for embedded finance strategies and work alongside the global VCS executive leadership to craft market-specific business plans. If you're passionate about driving long-term growth and making an impact in the treasury and payment space, this is the opportunity for you to shine.

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the key responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

The Director, Global Strategic Partnerships & Client Success at Visa plays a critical role in leading the North America practice for Visa Commercial Solutions, focusing on identifying, structuring, and supporting multi-region VCS opportunities. This includes developing deal pipelines, optimizing commercial strategies, and working collaboratively with regional teams to enhance Visa's presence in the B2B payments marketplace.

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What qualifications are necessary for the Director of Global Strategic Partnerships & Client Success position at Visa?

Candidates for the Director, Global Strategic Partnerships & Client Success role at Visa should possess extensive experience in business development, solutioning, and sales negotiations aimed at B2B commerce. Strong interpersonal skills, strategic vision, and the ability to manage ambiguity are essential. Skills in problem-solving and adaptability in a dynamic environment will also be highly regarded.

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How does the Director, Global Strategic Partnerships & Client Success support Visa's growth strategy?

The Director supports Visa's growth strategy by spearheading the development of strategic partnerships, enhancing client relationships, and driving sales channels in the B2B payments domain. By leveraging deep knowledge of financial institutions and payment solutions, this role fosters multi-regional collaborations that align with Visa's long-term business objectives.

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What does the collaboration process look like for the Director, Global Strategic Partnerships & Client Success at Visa?

Collaboration for the Director, Global Strategic Partnerships & Client Success at Visa involves working closely with regional teams, account executives, and various functional teams such as Legal, Sales, and Product. This cohesive approach ensures successful execution of B2B payment solutions and optimizes deal outcomes across the organization.

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What skills are needed to excel as the Director of Global Strategic Partnerships & Client Success at Visa?

To excel as the Director of Global Strategic Partnerships & Client Success at Visa, candidates need strong interpersonal and organizational skills, along with a structured approach to driving long-term growth. The ability to inspire others, influence stakeholders, and navigate complex deal lifecycles in a multi-team setting is also crucial for success.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
How have you successfully led B2B partnerships in your previous roles?

To effectively answer this question, share specific examples of B2B partnerships you have led, emphasizing your strategic approach, the challenges you faced, and the measurable outcomes you achieved. Highlight your role in fostering collaboration and driving growth through these partnerships.

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What strategies do you employ to enhance client relationships?

Discuss your proactive approach to client engagement, which might include regular check-ins, gathering feedback, and tailoring solutions to meet client needs. Provide examples of how these strategies have led to successful, long-term relationships in past roles.

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Can you describe a complex deal you managed? What was your role?

Detail a specific complex deal you managed, outlining your responsibilities, how you collaborated with various teams, and the strategies you employed to navigate obstacles. Emphasize your problem-solving skills and ability to drive the deal to a successful close.

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How do you stay updated on market trends in B2B payments?

Explain your approach to staying informed about market trends and regulatory changes, such as subscribing to industry publications, participating in webinars, or attending conferences. Mention how this knowledge has helped you in previous roles.

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What role does communication play in your leadership style?

Discuss your communication style and how it fosters collaboration within your teams. Provide examples of how open communication has led to successful project outcomes and stronger team dynamics in your experience.

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How do you handle changes in strategic direction?

Describe your adaptability and flexibility in the face of strategic changes. Share specific examples of how you've successfully pivoted strategies in response to new information or shifts in the market landscape.

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What techniques do you use for deal optimization?

Talk about specific techniques you've applied for deal optimization, such as leveraging data analytics, applying lessons learned from past deals, and utilizing stakeholder feedback. Highlight your results-oriented mindset.

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How do you prioritize initiatives in a multi-region environment?

Explain your method for prioritizing initiatives by evaluating their impact, alignment with strategic goals, and resource availability. Share an example to illustrate how this approach has led to successful outcomes.

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How do you build trust with your partners?

Discuss ways you've built trust, such as maintaining transparency, consistently delivering on promises, and cultivating personal relationships. Provide examples of how this trust has positively impacted partnerships in the past.

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What innovative solutions have you conceptualized in previous roles?

Share a specific innovative solution you developed, outlining the process from ideation to execution. Focus on its impact on the business and how it addresses a need or solves a challenge within the B2B payments arena.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

11755 jobs
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Full-time, hybrid
DATE POSTED
April 2, 2025

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