Director - North America Product - job 15 of 21

As the Director - North America Product, you will analyze data quality trends, develop and implement a data quality program addressing key issues with various partners, and provide subject matter expertise to external partners like issuing banks. Additionally, you will maintain monitoring systems, conduct statistical analyses, and communicate updates to stakeholders.

For the Director - North America Product role, you should possess strong leadership and interpersonal skills, with experience in data quality, commercial payments, and cross-functional project management. Excellent organizational and communication skills are also necessary to work effectively with diverse stakeholders.

The Director - North America Product plays a crucial role in enhancing data quality across the organization and improving engagement with external partners. Your strategic initiatives directly affect the commercial issuer portfolios, refining processes that lead to better decision-making and overall company performance.

The working environment for the Director - North America Product is hybrid, providing a mix of remote and in-office work as determined by your hiring manager. You will thrive in a fast-paced and rapidly evolving landscape, where agility and a customer-focused mentality are essential.

Success in the Director - North America Product role hinges on your ability to analyze complex data, communicate effectively across various levels, provide leadership on data quality initiatives, and make informed decisions independently. Collaboration and adaptability in a dynamic environment are also key attributes.

In answering this question, highlight specific examples of data quality programs you have developed, detailing the steps you took, the challenges you faced, and the results achieved. Demonstrating your depth of understanding and real-world experience will resonate well with the interviewers.

Showcase your organizational skills and ability to prioritize by discussing tools or methodologies you use, such as project management software or prioritization matrices. Include examples of how you managed competing deadlines and what strategies led to successfully meeting project goals.

Discuss the importance of communication and relationship-building in stakeholder engagement. Share specific strategies you use to involve stakeholders in decision-making processes, ensuring clarity in expectations and feedback, and maintaining open lines of communication.

Highlight your insights on current data quality issues such as discrepancies in consumer data, integration challenges with emerging technologies, and maintaining compliance with regulations. Discuss how these issues impact decision-making and overall performance in the industry.

Provide a clear example illustrating the decision-making process, the data you analyzed, and the impact of the decision on the organization. Emphasize your analytical skills and how data can guide strategic initiatives in addressing business challenges.

In answering this question, emphasize your receptiveness to feedback, your willingness to learn, and how you utilize constructive criticism to enhance your performance and leadership skills. Providing an example can further solidify your answer.

Discuss your past experiences collaborating with different departments or teams. Emphasize your ability to navigate varying perspectives and alignment towards shared goals, showcasing results achieved through effective teamwork.

Talk about the resources you leverage to stay informed, such as industry publications, networking events, webinars, and professional associations. Mention the importance of continuous learning in adapting to the fast-evolving landscape of data quality.

Consider discussing qualities such as adaptability, effective communication, empathy, and decisiveness. Share your interpretation of strong leadership in creating a culture of accountability while empowering team members to excel.

Outline a systematic approach for implementing changes based on your data analyses, from gathering the right stakeholder input to developing an actionable plan. Emphasize the importance of monitoring the impact of changes and adjusting strategies as necessary.