Issuing Specialist Seller: National - job 31 of 40

As the Issuing Specialist at National, your key responsibilities include understanding the payments ecosystem, actively prospecting new clients, and nurturing relationships with key decision-makers within Issuing organizations. You'll also partner with cross-functional teams to create effective sales strategies and ensure client satisfaction through continuous engagement and support.

The ideal candidate for the Issuing Specialist role at National should possess significant experience within the financial services sector, particularly dealing with Tier 1 Issuers. Strong knowledge of the payments ecosystem, excellent negotiation skills, and the ability to thrive in a collaborative environment are essential qualifications for success in this position.

For the Issuing Specialist position at National, the hybrid work model involves working from the office 2-3 days a week, as determined by leadership. This flexible arrangement offers the opportunity for both remote work and in-person collaboration, ensuring you can effectively engage with team members and clients.

The Issuing Specialist at National plays a crucial role in ensuring client satisfaction by proactively reaching out to existing and potential Issuing clients. This includes providing valuable insights, preparing tailored proposals, and following up regularly to address client needs effectively.

To excel as an Issuing Specialist at National, skills such as deep knowledge of the payments ecosystem, strong communication and negotiation abilities, and the capacity for strategic thinking are essential. Additionally, being able to navigate complex organizational structures and working collaboratively with cross-functional teams is crucial for achieving success.

To identify and engage high-potential Issuing clients, I would utilize market research to pinpoint key players within the payments ecosystem, tailor my outreach based on their unique needs, and leverage existing relationships to gain introductions. Building trust and demonstrating an understanding of their challenges will be key to securing their interest.

In my previous roles, I've worked closely with product management, marketing, and sales operations teams to develop comprehensive solutions for clients. I believe collaboration is essential, and I prioritize open communication and feedback, ensuring that all departments are aligned in their goals and strategies.

I stay informed about emerging trends in the payments ecosystem by subscribing to industry publications, attending conferences, and participating in professional networks. This proactive approach allows me to anticipate changes and adapt our strategies accordingly.

In a previous role, I negotiated a multi-year contract with a Tier 1 Issuer, adjusting our offerings based on their feedback and business needs. By focusing on mutual benefits and aligning our solutions with their strategic goals, we were able to reach a favorable agreement that solidified our partnership.

I regularly use Customer Relationship Management (CRM) software, such as Salesforce or Microsoft Dynamics, to track sales activities and market trends. These tools enable me to keep accurate records of client interactions and monitor key performance indicators effectively.

In developing a sales strategy tailored to Issuers, I would focus on understanding their unique challenges and regulatory requirements. By leveraging data-driven insights and aligning our solutions with their priorities, I can create a targeted approach that resonates with their specific needs.

Client feedback is crucial in my sales process, as it provides valuable insights into their needs and expectations. I actively solicit feedback during and after sales interactions, using it to refine our offerings and improve client satisfaction continually.

To manage my time effectively, I prioritize my tasks based on client needs and deadlines. Implementing a structured schedule and leveraging tools for task management helps ensure I stay organized and can dedicate appropriate time to each client without sacrificing quality.

I once worked with a skeptical client who had prior negative experiences. By taking time to listen to their concerns and demonstrating our commitment to their success through consistent follow-ups and tailored solutions, I was able to rebuild trust and ultimately foster a strong partnership based on collaboration.

My approach to educating clients about Visa’s solutions involves a personalized approach where I first assess their specific needs and challenges. From there, I present tailored demonstrations and case studies that highlight how our solutions can effectively address their issues and contribute to their success.