Issuing Specialist Seller: National - job 28 of 40

As an Issuing Specialist at National, your main responsibilities include deeply understanding the payments ecosystem, actively prospecting Issuing clients, cultivating relationships with decision-makers, and ensuring client satisfaction through proactive outreach. You will collaborate with the Generalist Sales team to put together compelling proposals, negotiate deals, and excel in providing insights that address your clients' operational challenges.

The ideal candidate for the Issuing Specialist role at National should possess significant experience in the financial services industry, particularly with Tier 1 Issuers. Advanced sales skills, a deep understanding of the payment ecosystem, and the ability to navigate complex organizations are essential. A proven track record in achieving sales targets and experience with various cross-functional teams is also important.

Collaboration is key for the Issuing Specialist role at National. You will work closely with cross-functional teams such as Sales Operations, Product, and Marketing to provide strategic solutions to your clients. This collaborative environment enables you to leverage various departments' expertise to cater to your Issuer clients' diverse needs, ensuring a top-notch experience.

As an Issuing Specialist at National, moderate to extensive travel is a significant part of the job. You'll attend client meetings, conferences, and partner events, allowing you to engage directly with clients and industry peers. This travel is vital for building relationships and understanding market trends that impact your work.

A typical work week for an Issuing Specialist at National combines office work and client-facing activities. Expect to engage in strategizing with your cross-functional teams, preparing proposals, and conducting proactive outreach with clients. Additionally, you will spend time on the road attending meetings and events, catering to your clients while balancing remote work in our hybrid setup.

Certainly! When discussing your experience, emphasize specific roles you've held and how they've equipped you with a comprehensive understanding of the financial services landscape. Highlight any direct interactions with Tier 1 Issuers and your achievements in negotiations or sales targets within that sector.

When approaching prospecting, it's critical to conduct thorough research on potential clients to understand their unique challenges. Discuss your methods for identifying high-potential Issuers and how you leverage insights to personalize your outreach successfully, demonstrating your value proposition effectively.

Client satisfaction starts with understanding their needs. Discuss your approach by explaining how proactive communication, regular follow-ups, and providing actionable insights lead to strong relationships. Highlight any processes you have implemented to gather client feedback and use it for improvements.

In negotiations, I aim for a win-win situation. Describe techniques you use to understand both parties' needs and foster collaboration. Mention any tools or frameworks you utilize to structure deals that align with clients' goals, ensuring successful outcomes.

Collaboration is essential in sales. Share how you have worked with teams from different departments like Product, Marketing, and Sales Operations in previous roles, specifying any successful projects or campaigns that resulted from this teamwork to underline your adaptability and interpersonal skills.

Staying informed is vital in our fast-paced industry. Discuss your methods for keeping up with trends, such as reading industry reports, attending conferences, or participating in professional networks. Illustrate how you apply this knowledge to enhance your client interactions and strategy development.

Highlight a specific instance where you tailored a sales strategy to meet client needs. Discuss the steps you took, the outcomes achieved, and how the strategy aligned with broader company goals, showcasing your analytical and strategic thinking skills.

Emphasize your experience with CRM systems, such as Microsoft Dynamics, to track sales activities and client interactions. Illustrate how effectively utilizing these tools allows you to analyze data trends, maintain organization, and enhance client relationships.

Addressing client dissatisfaction requires a careful balance of empathy and problem-solving. Discuss your approach of actively listening to the client’s concerns, providing timely solutions, and following up to ensure the resolution was satisfactory, reiterating your commitment to their success.

When discussing challenges, reference specific industry shifts, such as regulatory changes or competitive pressures. Explain how these factors impact Issuer operations and how you would position National’s solutions in a way that addresses these challenges directly, showcasing your industry insight.