Lead Site Reliability Engineer - job 11 of 22
The Lead Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will drive the adoption of observability best practices and instrument automation for resolving recurring issues. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. This engineer must be capable of triaging issues on the front line as well as framing strategic initiatives from leadership. Being hands on keyboard is a must for this role with a focus on developing reliability engineering for Visa Cloud Platform.
Essential Functions:
- You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
- You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
- You will work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting and observability
- You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
- To be successful in this role, you must focus on setting standards for automating routine tasks and workflows in support of the larger DevEx SRE team
- The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
- Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
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Are you a seasoned engineer looking to take your career to the next level? Join Visa as a Lead Site Reliability Engineer in Ashburn! In this pivotal role, you'll be at the center of our Visa Cloud platform strategy, ensuring our development processes enable our talented software engineers to concentrate on what they do best – innovating! You’ll leverage your expertise to implement observability best practices while automating solutions for recurring challenges. Working alongside software engineering teams, you will be instrumental in maintaining the security, availability, and overall performance of our platform. We're looking for someone hands-on, ready to triage issues while also framing strategic initiatives that elevate our engineering standards. You'll guide the instrumentation of monitoring across our infrastructure, making sure our service level agreements (SLAs) are met and contributing metrics to drive service improvements. You’ll collaborate closely with developers as they transition services, ensuring that every application is reliable and well-observed, which requires a keen eye for detail and a knack for enhancing existing processes. Lastly, be prepared to work in a dynamic environment with a 24/7 support model—weekend shifts may be required, and you may need to handle on-call support. If you're passionate about driving technological excellence at Visa, we want to hear from you!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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