Lead Site Reliability Engineer - job 8 of 22
The Lead Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will drive the adoption of observability best practices and instrument automation for resolving recurring issues. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. This engineer must be capable of triaging issues on the front line as well as framing strategic initiatives from leadership. Being hands on keyboard is a must for this role with a focus on developing reliability engineering for Visa Cloud Platform.
Essential Functions:
- You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
- You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
- You will work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting and observability
- You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
- To be successful in this role, you must focus on setting standards for automating routine tasks and workflows in support of the larger DevEx SRE team
- The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
- Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
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Join Visa as a Lead Site Reliability Engineer, where you'll play a pivotal role in our cloud platform strategy right here in Ashburn! In this exciting position, you'll primarily focus on empowering our software engineers by enhancing the development platform and processes—allowing them to prioritize innovation over infrastructure worries. Your expertise will lead the way in adopting observability best practices, and you'll spearhead the automation of processes that resolve recurring issues in the Visa Cloud Platform. This role isn’t just about overseeing; it’s hands-on, requiring you to work in tandem with software engineering teams to meet their demanding needs while ensuring the security, availability, and performance of our services. You'll guide the instrumentation of monitoring, work closely with developers during service transitions to evaluate reliability and operability, and partner within Operations & Infrastructure to maintain and enhance the platform continuously. Your analytical skills will be crucial in identifying and addressing the diverse challenges faced by internal stakeholders, making you an instrumental figure in the team. As part of a 24/7/365 operation model, expect to be on-call or working shifts as needed—weekend availability is required. This hybrid role will provide you with a mix of in-office collaboration and the flexibility of remote work, all while driving strategic initiatives from the front lines of technology at Visa.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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