Network Implementation Manager - job 8 of 9

As a Network Implementation Manager, you will be responsible for managing implementation objectives, deliverables, and success criteria while collaborating with various stakeholders. You'll ensure risk management processes are effective, handle complex issues, and maintain relationships with senior stakeholders. Additionally, you'll serve as a Subject Matter Expert, guiding projects through multiple phases and completing post-project analyses to identify improvement opportunities.

The ideal candidate for the Network Implementation Manager position must possess strong project management skills, a deep understanding of network implementation processes, and excellent communication abilities to engage effectively with stakeholders. Relevant experience in managing network projects, familiarity with risk management, and a proactive problem-solving mindset are crucial to succeeding in this role.

Day-to-day work for a Network Implementation Manager typically involves managing project milestones, engaging with stakeholders, and assessing risks. You'll work closely with teams to resolve complex issues and ensure successful implementation. Your responsibilities will also include conducting assessments and analyses post-project to enhance future implementations and ensure a seamless transition to Business As Usual.

The Network Implementation Manager plays a crucial role in aligning project initiatives with the company's overarching goals. By ensuring effective implementation and managing risks, you'll help maintain streamlined operations, foster relationships with key stakeholders, and drive enhancements that improve the organization’s network capabilities, ultimately contributing to the company’s success.

The Network Implementation Manager role is a hybrid position, which means you'll have the flexibility to split your time between working in our Miami office and remote work. Your hiring manager will confirm expectations regarding the number of days required in the office.

As a Network Implementation Manager, it's vital to be well-versed in methodologies like Agile, Waterfall, or PRINCE2. Explain how you've applied these methodologies in past projects, highlighting your ability to adapt to project needs and stakeholder requirements while ensuring timely deliveries.

Share a specific example where you identified a critical risk during a project. Discuss the steps you took to mitigate that risk, how you communicated with your team and stakeholders, and the eventual outcome. This showcases your problem-solving skills and your proactive approach to potential challenges.

Discuss your conflict resolution strategies, such as open communication, seeking to understand differing viewpoints, and working collaboratively to reach a consensus. Provide an example of a situation where this was necessary and how you facilitated a resolution that satisfied all parties.

Mention tools like Slack, Microsoft Teams, Trello, or JIRA, explaining how each facilitates collaboration and project tracking. Emphasize your ability to adapt to different tools depending on project needs and team preferences.

Explain your experience interacting with various teams such as Product, Technology, and Support. Highlight how your collaboration with these functions is essential for identifying challenges, sharing insights, and ensuring project alignment with client needs.

Talk about metrics you find valuable in assessing project success, like timeline adherence, stakeholder satisfaction, and quality of deliverables. Explain how you gather feedback and conduct post-project analyses to continuously improve future implementations.

Discuss the importance of documentation, training, and communication in enabling successful transitions. Provide an example of how you’ve facilitated a transition in the past and any strategies you employed to ensure all team members were aligned.

Provide a detailed example of a situation where you had to present your case to a senior stakeholder. Discuss how you prepared your arguments, the data you presented to support your decision, and the outcome of that discussion.

Explain how proactive risk assessment can help in anticipating potential issues. Share specific frameworks you use, like a risk matrix, and provide an example where anticipating an issue helped you develop a contingency plan before complications arose.

Talk about how you engage in client feedback after implementation and use those insights to fine-tune onboarding processes. Emphasize your communication with relevant teams to determine modifications needed for client support post-implementation.