Organizational Change Management - job 9 of 20

The Organizational Change Manager at Visa will lead a diverse portfolio of change management initiatives, particularly focusing on M&A and Generative AI projects. Key responsibilities include developing and executing change management strategies, managing stakeholder engagement, overseeing project performance, and fostering innovation within the team to ensure successful transitions and high user adoption.

To qualify for the Organizational Change Manager role at Visa, candidates should possess a relevant degree and several years of experience in change management, particularly in a corporate IT environment. Strong project management skills, excellent communication abilities, and a knack for stakeholder management and risk assessment are essential for succeeding in this position.

The Organizational Change Manager at Visa plays a pivotal role in promoting a culture of innovation and continuous improvement. By implementing effective change management practices, managing virtual teams, and building enduring relationships with stakeholders, this role contributes to fostering an environment where employees feel supported during transitions and empowered to embrace change.

Success in the Organizational Change Manager position at Visa necessitates strong leadership skills to inspire a cross-functional team, exceptional communication abilities for conveying complex concepts clearly, and adept stakeholder management skills. Additionally, analytical skills for risk assessments and the capability to foster a culture of collaboration are key to excelling in this role.

The Organizational Change Manager position at Visa is a hybrid role, meaning that while you can work remotely, there will be expectations to work in the office on certain days. Specific in-office requirements will be discussed with your hiring manager to ensure a balance that meets team collaboration needs.

In your answer, highlight specific change management projects you've led, focusing on your approach to developing strategies, engaging stakeholders, and promoting user adoption. Be sure to mention metrics you used to measure success.

Discuss your methods for conducting risk assessments and identifying potential change impacts. Share examples of how you've developed mitigation strategies to address risks throughout the change process.

Highlight your approach to stakeholder engagement, including how you identify key stakeholders, communicate with them regularly, and involve them in the change process, ensuring their concerns and insights are addressed.

Provide details about a specific change initiative, outlining the goals, your role in leading it, the strategies employed, and the results achieved. Focus on quantitative outcomes as well as feedback from stakeholders.

Talk about your methods for understanding user needs, creating training programs, and delivering clear communications that facilitate a smooth transition to new technologies. Mention any user feedback mechanisms you may have utilized.

Describe how you lead and inspire a team, especially one where members do not report directly to you. Discuss your strategies for fostering collaboration, accountability, and performance in such a matrixed environment.

Explain your approach to establishing success metrics, including both qualitative and quantitative measures. Share how these metrics drive continuous improvement in change processes.

Discuss a specific challenge you faced in a change management project, detailing the obstacles, your approach to overcoming them, and the lessons learned from the experience.

Share your techniques for encouraging innovative thinking among your team members, including how you incorporate best practices, promote new technologies, and allow for experimentation within projects.

Describe your process for developing and delivering clear communications during change initiatives, including how you decide what information to share with different stakeholder groups and how you gather feedback.