Payroll Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Summary: The Payroll Query Management Analyst will be responsible for addressing and resolving payroll-related inquiries and issues from employees, ensuring accuracy and compliance with company policies . This role involves coordinating with various functions with people team, maintaining payroll records, and providing exceptional customer service to employees regarding their payroll concerns.

Key Responsibilities

• Respond to employee inquiries related to payroll, including but not limited to salary discrepancies, deductions, tax withholdings, and benefits within turn around time defined
• Investigate and resolve payroll discrepancies by collecting and analyzing information.
• Maintain accurate payroll records and ensure compliance with company policies and legal regulations.
• Provide guidance and support to employees regarding payroll policies and procedures.
• Accurate tracking of payroll adjustments, corrections, and special payments and providing data to payroll team to incorporate in payroll
• Monitor and manage the payroll query system, ensuring all queries are logged, tracked, and resolved within established timelines.
• Stay updated on changes in payroll laws and regulations to ensure the company's payroll practices remain compliant.
• Participate in payroll-related projects and initiatives as required.
• Create Process maps for query handling - Tier 1 / Tier 2/Tier 3 processes
• Create SOP for query handling process including tool navigations & seasonal activities if any at a country level
• Create country specific knowledge documentation for compensation & Process documentation for benefit policies
• Country specific payroll FAQ document basis query trends
• Maintain Escalation matrix at a country level

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Educational Background:
• 8+ yrs bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or a related field is often preferred.

Experience:
• Previous experience in payroll processing, human resources, or accounting is highly desirable.
• Experience with payroll software and systems (e.g., ADP, SAP,, Workday)
• Customer service experience can be beneficial, as the role involves handling queries and interacting with employees.

Technical Skills:
• Familiarity with payroll software and HR management systems.
• Basic understanding of accounting principles and payroll regulations.

Communication Skills:
• Excellent verbal and written communication skills for effectively addressing employee queries and concerns.
• Strong interpersonal skills to interact with employees at various levels within the organization.

Analytical Skills:
• Strong problem-solving abilities to address payroll discrepancies and issues.
• Attention to detail to ensure accuracy in payroll processing and reporting.

Organizational Skills:
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong organizational skills to maintain accurate records and documentation.

Knowledge of Regulations:
• Awareness of tax compliance and reporting requirements.

Customer Service Orientation:
• A focus on providing excellent customer service to employees with payroll- related inquiries.
• Patience and empathy to handle sensitive or complex issues.

Confidentiality and Ethics:
• High level of integrity and confidentiality due to the sensitive nature of payroll information.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.