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Sales Engineering Analyst - job 21 of 23

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Job Description:

The Sales Engineer Analyst position is a part of the Visa Acceptance Solutions (Cybersource) – North America team. This esteemed role within the sales organization calls for a unique blend of sales ability and technical aptitude. As a key contributor to the success of the Indirect (Merchant) Sales organization, the Sales Engineer Analyst's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a merchant-facing environment. Internally, this role involves interaction with various departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. Light to moderate travel is required for attending sales meetings, conferences, merchant events, and internal training sessions.

Responsibilities:

Maintain knowledge of Visa Acceptance / CyberSource / Authorize.net (VAS) solutions and collaborate with internal and external stakeholders.
Contribute to the architecture of our merchants' payment ecosystem by positioning VAS solutions to address business and technical requirements.
Collaborate with the Direct Sales team to acquire new merchants and up-sell / cross-sell to existing merchants.
Articulate and demonstrate how VAS solutions fit within the merchant ecosystem to meet customer needs and requirements.
Provide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closure.
Support existing VAS merchants as their needs/solutions evolve.
Actively participate in internal knowledge transfer calls, client-facing discovery calls, and meetings, and document detailed notes of all sessions.
Personalize client-facing presentations based on prior calls, create necessary architectural diagrams, participate in internal dry-runs for stakeholder buy-in, conduct non-technical and technical proof of value demonstrations as required, and create technical validation documents to share with implementation merchants.
Be comfortable executing REST APIs in Postman and demonstrating Webhook events via local or external Webhook Listeners.
Be extremely detail-oriented, with the need to log all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
Engage with internal teams including Product Management, Product Development, Customer Support, and Product Marketing to relay market feedback and provide input into the design of new solutions.
Be responsive and easily reachable via all communication channels during business hours (via Chat, Email, Phone, Teams calls, etc.)
Contribute to the completion of RFI/RFP requests as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

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What You Should Know About Sales Engineering Analyst, Visa

Join Visa Acceptance Solutions (Cybersource) as a Sales Engineering Analyst in the vibrant city of Lehi and become part of a dynamic team that thrives on innovation and technical expertise. In this exciting role, you’ll blend your sales capabilities with your technical knowledge to significantly contribute to the Indirect (Merchant) Sales organization. You'll be conducting technical discovery calls, showcasing engaging API-based demonstrations, and authoring valuable technical best practices. Your day-to-day will involve collaborating with various internal teams like Product Management, Implementation Support, and Client Services to ensure we’re aligning our cutting-edge solutions to meet specific merchant needs. As you dive deep into understanding our products, you’ll also illustrate technical architecture diagrams to visualize complex solutions and effectively communicate value to our clients. Understanding the nuances of our CyberSource and VAS solutions will empower you to provide stellar pre-sales support while also ensuring our current merchants are continuously satisfied as their requirements evolve. This position encourages you to be detail-oriented, as real-time documentation of activities, meetings, and communication in Microsoft Dynamics CRM and SharePoint is crucial. With a hybrid work model, you’ll enjoy a balance of both in-office and remote work, allowing for flexibility as you engage in a mix of client meetings, internal discussions, and knowledge transfer sessions. If you have a passion for technology and a knack for problem-solving, we would love to see you contribute to our success at Visa Acceptance Solutions and make a significant impact on our merchant relationships.

Frequently Asked Questions (FAQs) for Sales Engineering Analyst Role at Visa

What are the primary responsibilities of a Sales Engineering Analyst at Visa Acceptance Solutions?

As a Sales Engineering Analyst at Visa Acceptance Solutions, you will conduct technical discovery calls, perform product demonstrations, and document detailed solution requirements. You'll work collaboratively with various teams to offer pre-sales support and ensure merchant needs are met with our comprehensive VAS solutions.