Sales Engineering Analyst - job 17 of 23

As a Sales Engineering Analyst at Visa Acceptance Solutions, your primary responsibilities will revolve around conducting technical discovery calls and providing proof of value demonstrations. You will dive deep into the technical aspects of our products, showcasing API capabilities, creating technical architecture diagrams, and documenting detailed solution requirements. Additionally, you'll play a crucial role in collaborating with other internal teams to communicate market feedback effectively and contribute to the success of our merchants.

To qualify for the Sales Engineering Analyst position at Visa Acceptance Solutions, candidates should ideally possess a blend of technical skills and sales experience. A background in computer science, engineering, or a related field is beneficial. Familiarity with payment solutions, REST APIs, and tools like Postman can give applicants an advantage. Moreover, strong communication skills and the ability to articulate technical concepts to non-technical audiences are essential for this role.

Yes, light to moderate travel is expected for the Sales Engineering Analyst role at Visa Acceptance Solutions. This travel typically involves attending sales meetings, conferences, and merchant events to engage with clients and enhance your understanding of their needs. Flexibility and a willingness to travel are important aspects of this hybrid position.

In your role as a Sales Engineering Analyst at Visa Acceptance Solutions, you will collaborate closely with various internal teams including Indirect Sales & Account Management, Product Management, Solution Architects, and Client Services. This collaboration is vital for ensuring the successful implementation of our solutions and providing ongoing support to existing merchants.

The hybrid work model for the Sales Engineering Analyst position at Visa Acceptance Solutions allows employees to alternate between remote work and office presence. Typically, you will be expected to work from the office 2-3 days a week, determined by leadership and business needs, enabling a balance between flexibility and the benefits of in-person collaboration.

When answering this question, provide specific examples from previous roles where you successfully identified client needs through technical discovery calls. Highlight your communication skills and how you translated technical requirements into actionable insights that addressed customer pain points.

Discuss your methodology for understanding customer technical environments and how you visualize those flows in architecture diagrams. Mention any tools you use and emphasize your attention to detail along with how these diagrams facilitate communication with clients.

It's important to emphasize your ability to simplify complex technical concepts. Describe techniques you use, such as using relatable analogies, demonstrating real-world applications, and providing clear visuals to help non-technical stakeholders grasp how APIs function in their context.

Provide a specific scenario where you worked alongside the sales team, detailing your contributions to discussions or presentations that helped overcome objections or clarify technical aspects. Highlight your role in facilitating communication between technical and non-technical team members.

Mention your commitment to continuous learning, such as following industry publications, attending webinars, participating in training sessions, and engaging with professional networks. Explain how this knowledge enhances your performance as a Sales Engineering Analyst.

Highlight a specific instance where you documented detailed technical requirements, emphasizing your focus on clarity and precision. Discuss the techniques you used, like organizing information logically or collaborating with stakeholders to ensure alignment.

Discuss your proficiency with Microsoft Dynamics CRM and SharePoint, focusing on how you've used these tools in previous roles to manage client interactions, track activities in real-time, and ensure organized documentation.

Provide examples of how you gather and process client feedback and market insights. Discuss how you communicate these trends to internal teams to improve existing solutions or develop new offerings that meet customer needs.

Reflect on key qualities such as strong technical aptitude, excellent communication skills, adaptability, and a keen understanding of both sales and customer needs. Articulate how these qualities have enabled you to succeed in similar roles.

Formulate a concise pitch that showcases the unique selling points of Visa Acceptance Solutions. Emphasize your ability to align their specific needs with the comprehensive solutions offered, ensuring a strong understanding of value-added services.