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Sales Engineering Analyst - job 20 of 23

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Job Description:

The Sales Engineer Analyst position is a part of the Visa Acceptance Solutions (Cybersource) – North America team. This esteemed role within the sales organization calls for a unique blend of sales ability and technical aptitude. As a key contributor to the success of the Indirect (Merchant) Sales organization, the Sales Engineer Analyst's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a merchant-facing environment. Internally, this role involves interaction with various departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. Light to moderate travel is required for attending sales meetings, conferences, merchant events, and internal training sessions.

Responsibilities:

Maintain knowledge of Visa Acceptance / CyberSource / Authorize.net (VAS) solutions and collaborate with internal and external stakeholders.
Contribute to the architecture of our merchants' payment ecosystem by positioning VAS solutions to address business and technical requirements.
Collaborate with the Direct Sales team to acquire new merchants and up-sell / cross-sell to existing merchants.
Articulate and demonstrate how VAS solutions fit within the merchant ecosystem to meet customer needs and requirements.
Provide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closure.
Support existing VAS merchants as their needs/solutions evolve.
Actively participate in internal knowledge transfer calls, client-facing discovery calls, and meetings, and document detailed notes of all sessions.
Personalize client-facing presentations based on prior calls, create necessary architectural diagrams, participate in internal dry-runs for stakeholder buy-in, conduct non-technical and technical proof of value demonstrations as required, and create technical validation documents to share with implementation merchants.
Be comfortable executing REST APIs in Postman and demonstrating Webhook events via local or external Webhook Listeners.
Be extremely detail-oriented, with the need to log all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
Engage with internal teams including Product Management, Product Development, Customer Support, and Product Marketing to relay market feedback and provide input into the design of new solutions.
Be responsive and easily reachable via all communication channels during business hours (via Chat, Email, Phone, Teams calls, etc.)
Contribute to the completion of RFI/RFP requests as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$75000K

$95000K

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What You Should Know About Sales Engineering Analyst, Visa

Are you ready to take your sales skills and technical expertise to the next level? Join the talented team at the Visa Acceptance Solutions (Cybersource) as a Sales Engineering Analyst in Lehi! This dynamic role is an exciting blend of the sales world and technical dynamism. Here, you'll be a crucial part of the Indirect Sales organization, where your tasks will include everything from conducting technical discovery calls to providing technical product deep-dives and showcasing impressive API-based demonstrations. You’ll develop technical architecture diagrams, author best practices, document solution requirements, and lend your pre-sales support in a merchant-facing environment. Interaction is key, as you'll collaborate extensively with various departments to relay market feedback and track industry trends. Plus, as travel is required for merchant events and training, you can look forward to engaging with customers in-person! To excel, you'll need a solid grasp of Visa Acceptance solutions, and a knack for articulating how our offerings fit into the merchant ecosystem. If you are detail-oriented, enjoy hands-on demonstrations, and strive for customer satisfaction, then this hybrid role could be the perfect fit for you. Here at Cybersource, we value collaborative spirit and a proactive approach in supporting both new and existing merchants. Are you excited to join us in helping businesses navigate their payment ecosystems seamlessly?

Frequently Asked Questions (FAQs) for Sales Engineering Analyst Role at Visa

What are the key responsibilities of a Sales Engineering Analyst at Visa Acceptance Solutions?

The Sales Engineering Analyst at Visa Acceptance Solutions has a diverse range of responsibilities, including conducting technical discovery calls, creating technical architecture diagrams, and providing proof of value demonstrations. This role is integral to the success of the merchant sales organization, ensuring that both new and existing merchants receive tailored solutions that meet their business needs.