Senior Manager, Social Program Manager - job 15 of 20

As a Senior Manager, Social Program Manager at Visa, your key responsibilities include producing complex social-first projects, coordinating with various internal and external teams, ensuring quality assurance of content, managing project risks, and consistently improving project management processes. Your role is essential in developing and delivering impactful social content that aligns with Visa's marketing positioning.

To qualify for the Senior Manager, Social Program Manager role at Visa, candidates typically need substantial experience in program management, particularly within social media environments. A strong understanding of project planning, coordination, risk management, and quality assurance is essential. Familiarity with project management tools like Wrike, Asana, and MS Project Manager will also be beneficial in executing your duties effectively.

Visa ensures quality in social content through a rigorous quality assurance process led by the Senior Manager, Social Program Manager. This involves monitoring and reviewing all content to ensure it meets established brand guidelines and standards. The manager plays a vital role in educating stakeholders about quality requirements and ensuring all project deliverables align with Visa’s expectations.

Excellent communication skills are crucial for the Senior Manager, Social Program Manager position at Visa. You'll need to maintain clear and consistent communication with all stakeholders, providing regular updates and status reports. Effective communication helps foster collaboration and ensures that every team member is aligned with project goals and timelines.

The hybrid work model for the Senior Manager, Social Program Manager at Visa allows for a blend of in-office and remote work. The expectation for in-office days will be confirmed during the hiring process with your manager, promoting flexibility while ensuring collaboration and team synergy.

When answering this question, it's important to highlight specific projects you've managed, focusing on your roles in planning, execution, and delivery. Share examples of how you coordinated with teams and ensured quality, emphasizing any successful outcomes.

Discuss your approach to risk management, including how you identify potential risks early and the mitigation strategies you develop. Providing examples from past experiences where your proactive measures helped avert issues will illustrate your capabilities effectively.

Be sure to mention specific tools such as Wrike, Asana, or Notion. Explain how you use them for task assignment, timeline management, and communication, showcasing your familiarity with technology that enhances project efficiency.

Explain your strategies for maintaining clear communication among various teams, such as setting up regular check-ins, using shared documents, and fostering a collaborative environment. Offering insights into effective conflict resolution within teams would additionally show your leadership qualities.

Discuss the detailed processes you implement, such as creating review checklists or establishing approval workflows. Emphasizing your experience in educating teams on brand guidelines can further demonstrate your commitment to maintaining quality.

Use this opportunity to present a specific project, outlining your responsibilities, the challenges you faced, and the outcomes. Highlight your initiative, leadership, and how you contributed to the project's success.

Mention the resources you rely on, such as industry publications, webinars, and networking with other professionals. Show that you’re proactive about learning and adapting to new trends that could benefit Visa’s strategies.

Talk about your ability to listen and integrate feedback constructively. Describe how you balance stakeholder input with your vision, demonstrating flexibility and your commitment to collaboration.

Discuss qualities such as strong communication skills, leadership ability, adaptability, and a keen eye for detail. Explaining why these qualities are crucial in a dynamic social media landscape will show your deep understanding of the role.

Provide a specific instance where you identified a bottleneck or inefficiency in a project workflow. Explain the steps you took to improve the process and the positive impact it had on project delivery and team collaboration.