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Senior Manager, Social Program Manager - job 7 of 20

The Sr. Manager, Social Program Manager is part of the Global Content Strategy, Development & Distribution team, reporting to the Director of Creative Operations. This individual will be part of a global team responsible for developing and scaling best-in-class social content on behalf of Visa’s marketing positioning and voice.   

This individual will combine program management expertise with deep understanding of social platforms and creative to plan, execute and deliver high-impact social content and campaigns. This person should have passion and experience in  

  • Project Planning and Management: Producing complex social-first projects from concepting to delivery by developing detailed project plans, schedules, and timelines to ensure work is completed on time, within scope, and to the highest quality standards. 

  • Team Coordination - Coordinating with internal teams (Strategy, Creative, Production, Brand, Sponsorship, etc.) and external partners and agencies to assign tasks, manage workflows, and ensure seamless collaboration throughout the project lifecycle.  

  • Quality Assurance -  Monitoring, reviewing, and evaluating content to ensure it meets brand guidelines, quality standards, and project requirements, while educating stakeholders and agencies on necessary processes and guidelines. 

  • Risk Management - Identifying potential project risks and proactively developing mitigation strategies. 

  • Communication -  Maintaining clear and consistent communication with all stakeholders, providing regular project updates and status reports. 

  • Process Improvement - Evaluating and refining project management processes to enhance efficiency and effectiveness continually. 

  • Technology - Some knowledge of the following PM Tools - Wrike, Asana, Notion or MS Project Manager 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)
min
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$90000K
$120000K

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What You Should Know About Senior Manager, Social Program Manager, Visa

Are you ready to take on a pivotal role as the Senior Manager, Social Program Manager with Visa in the bustling city of San Francisco? We’re looking for someone passionate about crafting impactful social content and who excels in strategic project management. As part of our Global Content Strategy, Development & Distribution team, you’ll work closely with the Director of Creative Operations to develop and scale innovative social media initiatives that ultimately resonate with audiences worldwide. Your expertise will shine as you manage high-stakes projects from conception to delivery, ensuring that everything aligns perfectly with Visa's marketing vision. You'll be coordinating with various internal teams and external partners, ensuring that each project moves smoothly through its lifecycle. With a keen eye for detail, you’ll ensure all content adheres to brand guidelines and exceeds quality standards, while also identifying potential risks and developing strategies to mitigate them. We’re looking for someone who knows their way around project management tools such as Wrike, Asana, or Notion and is eager to streamline processes for maximum efficiency. This hybrid role offers the flexibility you need while still allowing for meaningful collaboration and creativity in the office. If your experience includes all of the above and a genuine love for social media, we invite you to learn more about this exciting opportunity with Visa.

Frequently Asked Questions (FAQs) for Senior Manager, Social Program Manager Role at Visa
What are the key responsibilities of a Senior Manager, Social Program Manager at Visa?

As a Senior Manager, Social Program Manager at Visa, your key responsibilities will include overseeing complex social media projects, coordinating with teams across various disciplines, ensuring content quality and alignment with brand guidelines, and managing project risks. You will also facilitate clear communication with stakeholders and continuously seek to improve project management processes.

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What qualifications should I have to apply for the Senior Manager, Social Program Manager position at Visa?

To qualify for the Senior Manager, Social Program Manager role at Visa, candidates should possess substantial experience in project management, particularly in social media contexts. A familiarity with project management tools such as Wrike, Asana, or MS Project is essential, along with strong communication, coordination, and quality assurance skills. A background in marketing or content creation would also be beneficial.

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What project management tools are preferred for the Senior Manager, Social Program Manager role at Visa?

In the Senior Manager, Social Program Manager role at Visa, familiarity with various project management tools is important. Preferred tools include Wrike, Asana, and Notion, as well as Microsoft Project Manager. These tools help in planning, scheduling, and tracking project progress effectively.

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How does the Senior Manager, Social Program Manager at Visa contribute to content strategy?

The Senior Manager, Social Program Manager at Visa plays a crucial role in developing and scaling social content that reflects the company's marketing voice and stance. By overseeing the execution of creative projects and ensuring that they meet quality standards, this position directly influences the effectiveness of Visa's content strategy on social platforms.

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What kind of team coordination is expected from the Senior Manager, Social Program Manager at Visa?

Expect to coordinate with various internal teams such as Strategy, Creative, Production, and external partners like agencies. As a Senior Manager, you will be responsible for task assignment, workflow management, and ensuring seamless collaboration to bring social media projects to life successfully.

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Common Interview Questions for Senior Manager, Social Program Manager
Can you describe your experience with project management tools?

When answering this question, provide specific examples of how you've used tools like Wrike, Asana, or Notion to manage projects, including how you tracked progress, adjusted timelines, and ensured all team members were aligned.

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How do you ensure the quality of social content meets brand guidelines?

Discuss your approach to quality assurance, mentioning processes such as regular content reviews, developing checklists based on brand standards, and collaborating with stakeholders to gather feedback. Highlight any tools or strategies you've used to maintain high-quality content.

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What strategies do you employ for effective team coordination?

Share examples of how you facilitate communication among team members, such as regular check-ins, clear documentation, and setting expectations from the project outset. Emphasize the importance of collaboration and how you handle conflicts or challenges that arise.

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Describe a time you faced a significant risk during a project. How did you handle it?

Provide a detailed account of the risk, including what steps you took to identify it early and the mitigation strategies you implemented. Emphasize your proactive nature and ability to troubleshoot under pressure.

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How do you manage multiple projects with competing deadlines?

Talk about your prioritization strategies, such as using project management tools to visualize timelines and dependencies, or how you adjust resource allocation to ensure critical projects are completed on time.

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What do you believe is the most important aspect of social media strategy?

Discuss your thoughts on aligning social media content with audience engagement and brand voice. Highlight trends or data-driven insights that you use to inform content strategy decisions.

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How do you measure the success of social media campaigns?

Explain the metrics you track, such as engagement rates, shares, and conversions. Talk about your experience with analytics tools and how you use data to iterate on future campaigns.

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Describe your approach to process improvement in project management.

Share examples of process improvements you've implemented in past roles. Discuss how you analyze project workflows and feedback to refine procedures for better efficiency and outcomes.

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What motivates you to work in social media and content management?

Convey your passion for creative expression and communication through social media. Discuss why you find the dynamic nature of this field exciting and how it drives you to stay updated with trends and innovations.

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How do you handle constructive criticism on your projects?

Outline your positive approach to receiving feedback, mentioning how you seek it out to improve your work. Highlight your ability to collaborate with others productively, considering diverse perspectives in your project management style.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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