Sr. Manager - job 19 of 25

As a Sr. Manager at Visa Technology & Operations LLC, your responsibilities will include monitoring processing, ensuring timely execution, and maintaining system availability. You'll lead the team in detecting and troubleshooting issues, performing root cause analysis, and implementing permanent fixes. Additionally, you'll facilitate maintenance activities and execute necessary changes while managing a team of Sr. Site Reliability Engineers and Staff Site Reliability Engineers.

To qualify for the Sr. Manager position at Visa Technology & Operations LLC, candidates typically need a degree in a relevant field such as Information Technology or Computer Science, along with substantial experience in site reliability or operations management. Strong problem-solving skills, leadership experience, and familiarity with relevant technologies and frameworks are also essential for success in this role.

Yes, the Sr. Manager role at Visa Technology & Operations LLC will involve some domestic travel, typically around 5%-10%. Travel may be necessary for meetings, team collaborations, or training sessions as needed to enhance the overall performance and connection of the team.

In the Sr. Manager position at Visa Technology & Operations LLC, you will supervise a talented group of Sr. Site Reliability Engineers and Staff Site Reliability Engineers. Your role will involve mentoring them, fostering collaboration, and ensuring that operational processes run smoothly.

As a Sr. Manager at Visa Technology & Operations LLC, you will provide 24x7 on-call support as per the designated roster. This involves being available to address urgent issues and provide troubleshooting guidance to ensure seamless operations and minimal downtime for critical systems.

To prioritize tasks effectively, I assess the urgency and importance of each task, aligning them with organizational goals. I utilize tools like project management software to visualize deadlines and responsibilities, ensuring that my team's efforts are focused on high-impact areas, all while keeping communication open to adjust priorities as needed.

My approach to resolving technical issues involves analyzing the problem's root cause, collaborating with team members for insights, and coming up with a structured resolution plan. I backup this with proper documentation so that future occurrences can be handled with learned knowledge and efficient processes.

To enhance team performance, I would establish clear objectives, provide regular feedback, and encourage professional development opportunities. I also believe in fostering an inclusive team culture that celebrates achievements, encourages input from all members, and facilitates open communication.

I ensure compliance with operational guidelines by regularly reviewing processes and conducting audits. I also promote a culture of accountability, where team members understand the importance of adhering to guidelines and regularly update documentation to reflect best practices.

In a previous role, I led my team through a critical system upgrade that faced multiple setbacks. I facilitated daily stand-up meetings to maintain morale and adjust our approach. By encouraging collaboration and transparent communication, we were able to identify solutions swiftly, completing the project on time and learning valuable lessons.

In the event of a conflict between team members, I would address it promptly through one-on-one conversations to understand each party's perspective. After that, I’d facilitate a meeting to discuss the issues openly, guiding the conversation towards finding common ground and a constructive resolution.

I use a combination of monitoring tools and key performance indicators (KPIs) to analyze system performance. Regularly reviewing these metrics helps to pinpoint areas of concern or underperformance, allowing me to develop strategies for optimizing systems and processes effectively.

Handling tight deadlines requires careful planning and prioritization. I focus on setting realistic timelines, breaking projects into manageable tasks, and allocating resources wisely. Additionally, I ensure quality checks are built into our processes, so we maintain high standards even under pressure.

I have extensive experience managing on-call support schedules, which involve 24/7 availability. The key challenges include ensuring prompt response times and maintaining work-life balance for my team. I tackle this by fostering a supportive environment, ensuring team members have the resources they need, and rotating on-call duties fairly.

When making changes to operational processes, I consider the impacts on efficiency, team capacity, and compliance with existing guidelines. I gather input from various stakeholders, pilot changes in small increments, and evaluate the outcomes to ensure that adjustments lead to desired improvements.