Sr. Manager, Events and Video Production Operations - job 20 of 20

The Sr. Manager, Events and Video Production Operations at Visa Corporate Technology Support is responsible for leading the Events and Video Production Support team, overseeing event operations, and ensuring high-quality service delivery. Key responsibilities include team management, collaborating with Executive IT on high-profile events, and coordinating with external vendors to manage budgets and service-level agreements. Additionally, this role focuses on proactive problem solving and continuous improvement of support processes to enhance customer satisfaction.

To excel as the Sr. Manager, Events and Video Production Operations at Visa Corporate Technology Support, candidates typically need a strong background in event management, video production, or a related field. Important qualifications include proven leadership skills, exceptional customer service capabilities, and technical expertise in event technologies. A knack for analytical problem-solving and experience with vendor management will also be beneficial in ensuring the success of high-impact events.

Ensuring customer satisfaction is central to the role of the Sr. Manager, Events and Video Production Operations at Visa Corporate Technology Support. This is achieved by actively engaging with end users, promptly addressing their issues, and implementing proactive strategies to minimize downtime. The manager also monitors team performance metrics, identifies areas for improvement, and continuously refines support processes, all while fostering a culture of empathy and professionalism within the team.

Essential technical skills for the Sr. Manager, Events and Video Production Operations at Visa Corporate Technology Support include expertise in video production technologies, live streaming software, and event management systems. Staying updated with the latest industry trends and tools is crucial, as is the ability to equip the team with necessary technical resources to execute successful events effectively.

The Sr. Manager, Events and Video Production Operations at Visa Corporate Technology Support is a hybrid position, meaning that there will be a mix of in-office and remote work. The specific expectation of days in the office will be confirmed by the hiring manager, allowing for flexibility based on both team needs and employee preferences.

In a fast-paced environment, prioritization begins with identifying which tasks have the highest impact on customer satisfaction and operational efficiency. I utilize strategic planning to manage team workloads while remaining adaptable to changes. Creating clear communication channels ensures the team knows what's urgent, and I regularly review progress to adjust priorities as needed.

To enhance event production quality, I would start with a thorough assessment of our current processes, seeking feedback from team members and clients alike. Implementing best practices and technology innovations can further streamline our workflows. I would also prioritize ongoing training for the team and encourage them to stay updated with industry trends, ensuring we deliver engaging and impactful events.

Certainly! I once managed a high-stakes executive event where technical issues arose during the presentation. By quickly coordinating with the IT team and our vendors, we resolved the issue without significant downtime. Simultaneously, I communicated transparently with the audience, which helped maintain their satisfaction and trust.

Collaboration is fundamental in my management approach, especially in an environment like Visa's, where cross-departmental partnerships are key. By actively engaging with other teams, such as Executive IT and external vendors, we ensure that all aspects of event production are seamless and high-quality. Fostering a collaborative culture also motivates team members to contribute their best ideas.

I view feedback as a vital tool for growth, so I actively encourage it from both clients and team members. I approach feedback constructively by listening openly and analyzing what specific actions can be taken for improvement. After discussing the insights received, I prioritize implementing changes that enhance our processes and service delivery.

To measure the success of an event, I utilize a combination of quantitative and qualitative metrics, such as attendee satisfaction surveys, engagement levels during the event, and post-event feedback. Additionally, analyzing budget adherence and operational efficiency helps gauge performance and identify areas for future improvement.

Keeping the team motivated during busy periods is essential, and I achieve this through transparent communication and recognition of their hard work. I make an effort to set manageable goals, encourage breaks, and celebrate successes, no matter how small. Providing support and showing empathy is key to maintaining team morale.

I find tools such as project management software, live streaming platforms, and communication apps essential for effective event production management. These tools help streamline tasks, facilitate real-time collaboration with team members, and enhance our ability to deliver flawless events.

Effective vendor negotiations require a combination of strong relationship-building skills and analytical tactics. I always research the vendor's background and capabilities beforehand, and I establish clear objectives before entering negotiations. By engaging in open dialogue and being transparent about expectations, I find that we can often achieve mutually beneficial agreements.

Empathy is crucial in this role because it allows me to understand the perspectives and needs of both my team and the end users we serve. By fostering a culture of empathy, we can create a supportive environment that prioritizes customer satisfaction and enhances team collaboration. This ultimately leads to the successful execution of high-impact events.