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Sr. Manager, Process Optimization - job 24 of 28

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The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.

Essential Functions

The Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:

Manage a team of monitoring analysts located across the globe
Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions
Develop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violations
Build strategy and incident workflows that align with business needs and the team’s functional capabilities
Create tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance events
Automate alerts and workflows
Drive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses
Design and launch robust and intuitive dashboards supporting best in class money movement client experience
Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise
Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment
Independently perform analysis to derive insights and render robust, thoughtful results
Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity
Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$115000 / YEARLY (est.)

min

max

$100000K

$130000K

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What You Should Know About Sr. Manager, Process Optimization, Visa

Join the dynamic team at our Miami office as a Sr. Manager, Process Optimization, where your expertise will play a crucial role in transforming vast datasets into strategic tools that enhance business health and improve the client experience. The Go to Market (GTM) Optimization and Business Health team is dedicated to revolutionizing the payments landscape for our money movement clients. As a Sr. Manager, you will oversee a global team of monitoring analysts, ensuring they deliver high-quality insights that align with our strategic objectives. Your key responsibilities will include managing client and business health monitoring across various products, developing real-time alerting tools, and building workflows that address the unique needs of our business partners. You’ll be at the forefront of designing intuitive dashboards and conducting detailed analyses to identify opportunities for improvement, ultimately driving informed decision-making. Your role will require you to not only automate processes and alerts but also to work closely with stakeholders across the organization to communicate complex insights clearly and effectively. You will have the chance to influence strategy and contribute directly to the growth of our business. Embrace the opportunity to lead initiatives that make a tangible difference in our client’s experiences while enjoying a hybrid work model in sunny Miami. Your passion for data-driven decision-making and team leadership will shine here, fostering an environment of collaboration and innovation.

Frequently Asked Questions (FAQs) for Sr. Manager, Process Optimization Role at Visa

What are the responsibilities of a Sr. Manager, Process Optimization at our company?

As a Sr. Manager, Process Optimization, your responsibilities will revolve around managing a team of global monitoring analysts and ensuring effective client and business health monitoring for various money movement and value-added services products. You'll develop monitoring tools from real-time feeds, design workflows aligned with business needs, and create insightful dashboards for a top-tier client experience.