Sr. Manager - job 13 of 24

The Sr. Manager at Visa Technology & Operations LLC has a range of crucial responsibilities. You'll be responsible for monitoring processing, ensuring the timely execution and availability of services, actively detecting and resolving problems, and performing extensive root cause analysis. In addition, you'll manage maintenance activities, plan and execute changes, and run problem bridges, adhering strictly to established processes and guidelines.

To qualify for the Sr. Manager position at Visa Technology & Operations LLC, candidates should possess a strong background in site reliability engineering or operations management. This includes experience with problem resolution, an understanding of root cause analysis, and proficiency in conducting audits. Leadership skills are essential as you’ll supervise a team, and familiarity with 24x7 support operations is a plus, alongside the ability to travel domestically occasionally.

As a Sr. Manager at Visa Technology & Operations LLC, you'll play a crucial role in mentoring and supervising team members. You’ll not only oversee the work of Sr. Site Reliability Engineers and Staff Site Reliability Engineers but also encourage professional growth by providing constructive feedback and facilitating knowledge sharing. This collaborative approach fosters a team environment focused on continuous improvement and excellence.

In the Sr. Manager role at Visa Technology & Operations LLC, you will be encouraged to identify various opportunities for improvement within processes and operational structures. This could involve suggesting enhancements based on your analyses, implementing new technologies or methodologies, and engaging the team in brainstorming sessions to collectively develop innovative solutions that enhance efficiency and effectiveness.

The work environment for a Sr. Manager at Visa Technology & Operations LLC is dynamic and collaborative. With the option for partial telecommuting, you’ll enjoy flexibility while maintaining essential team interactions. The Austin office showcases a culture that values innovation and excellence, providing a stimulating atmosphere where ideas are encouraged, and team members are empowered to contribute to the organization's overall success.

When answering this question, focus on specific instances where you've successfully employed root cause analysis techniques. Discuss tools or frameworks you have utilized and the outcomes that resulted from your analyses, emphasizing how they led to permanent solutions.

It’s important to showcase your organizational skills and leadership approach. Explain how you assess urgency and impact of tasks, involve team input for priority-setting, and maintain a balance between quick fixes and long-term projects.

Highlight your proactive communication strategies. Discuss your approach to regular updates, utilizing tools that facilitate collaboration, and actively encouraging feedback from your team members to ensure everyone is aligned and informed.

Outline your problem-solving approach. Emphasize your ability to remain calm and effective under pressure, including gathering the right team, delegating tasks, and ensuring communication with stakeholders during crises.

Share your familiarity with audits in site reliability engineering. Discuss how you develop audit processes, the importance of compliance, and any successes you’ve had in improving overall operational performance through audit findings.

This is a chance to showcase your analytical skills. Share a specific instance where your analysis led to a major operational improvement, detailing the steps you took from identification through implementation.

Discuss the methods you employ to assess work output, including performance metrics, peer reviews, and ongoing training. Share how these practices haven't just improved quality but also team morale and engagement.

Illustrate your collaborative approach by explaining how you solicit team suggestions, assess their feasibility, and outline the steps you would take to implement changes while ensuring buy-in from all stakeholders.

Be honest but positive. Discuss challenges like varying levels of expertise, managing projects with competing priorities, and how you approach these challenges creatively and effectively.

This is your opportunity to demonstrate alignment with the company’s values. Talk about your admiration for their innovative approach and how your skills and career aspirations fit well with their operational goals.