Staff Software Engineer - Microsoft Dynamics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

The candidate will work as part of the Client Services CRM team and will bring proven experience in developing and delivering CRM solutions for the business, resulting in an increase in tangible value. The candidate will design and develop applications on the Microsoft Dynamics 365 (MSD) platform and continuously strive to improve the effectiveness and efficiency of the Client Services business function. The ideal candidate will bring robust experience and expertise in developing technical solutions for the respective business function. This role will participate in various design discussions, create solution design deliverables, develop technologies, and ensure successful delivery of business capabilities.

The Work itself: 

• Design, and implement solution for our business partners using Microsoft Dynamics 365 (Customer Service Hub).
• Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design architecture and solution.
• Lead, manage and drive the project delivery from the front by liaising with several Tech and Business stakeholders.
• Define the scope of the project in collaboration with business and IT stakeholders.
• Monitor the progress of the project and make necessary adjustments to ensure the successful completion of the project.
• Able to work on multiple initiatives with different/competing timelines and demands.
• Review the quality of the work completed with the project team on a regular basis to ensure it meets the Visa project and development methodology standards.
• Promote DevOps, Agile methodology to improve the speed and quality of delivery.
• Manage and collaborate with product vendors and systems integrators and deliver solutions on time and on budget.
• Work with enterprise and domain architects as needed to evolve strategies, policies, processes, procedures, blueprints and standards related to CRM platform.
• Drive for operational excellence to reduce the technical debt and be fully accountable for the end-to-end management of the services you are in charge.
• Work with limited direction, usually within a complex environment and moving targets to drive delivery of solutions and meet service levels.
• Responsible for evaluating, guiding and coaching the team reporting to you.
• Strive for teams' growth and promote a better work life balance.
• Build a collaborative and conducive environment for the team by adhering to Visa’s Leadership Principles.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor's degree in a Computer Science or Engineering discipline, Master’s degree is preferred.
Hands-on experience with CRM software development, specifically, MS Dynamics 365 and other peripheral tools, products and platforms.
6 plus years or more of project delivery experience in application development (example software development/implementation, design and delivery).
Knowledge of Agile methodology or framework, leading and managing Agile ceremonies is a must. Relevant certifications are preferred.
Knowledge of DevOps delivery model is preferred.
Strong conceptual and analytic skills. Ability to design and build complex algorithms.
Experience in evaluating business requirements and turning them into technical designs.
Able to work with teams in multiple geographical locations and time zones.
Able to delegate tasks, motivate team and manage stakeholder priorities in a deadline-oriented environment.
Experience with analytic techniques including process modeling, requirements elaboration, data modeling, and business use case and user interface prototyping.
Business knowledge in the areas of CRM Systems and Operations is a must.
Strong verbal and written communication skills.
Able to communicate effectively with a broad group of stakeholders.
Able to lead the team by example.
Able to manage and resolve conflicts and drive positivity among the team.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700 to 180,650 per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.