Staff SW Engineer - job 0 of 50

As a Staff Software Engineer at our Ashburn location, your key responsibilities include designing, developing, and implementing ITOM-Health solutions using ServiceNow, customizing various modules, maintaining integrations with other systems, troubleshooting issues, and conducting routine maintenance tasks. You'll also focus on ensuring compliance with security practices and providing training to end-users.

To qualify for the Staff Software Engineer position at our company, candidates should have extensive experience in software engineering, particularly with ServiceNow and its ITOM solutions. A strong understanding of event management tools, advanced technical skills, experience with integration processes, and excellent communication capabilities are crucial for success in this role.

In the Staff Software Engineer position at our Ashburn location, you will participate in an on-call support rotation. This means you'll be responsible for addressing urgent issues that arise outside of regular hours, ensuring our event management systems remain operational. Specific details of this rotation will be confirmed by your hiring manager.

Essential skills for a Staff Software Engineer focusing on event management tools include strong analytical abilities, proficiency in ServiceNow, effective collaboration and communication skills, experience with complex system integrations, and an understanding of security and change management processes.

The Staff Software Engineer plays a vital role in infrastructure projects by functioning as the event management resource, building complex technical designs, and collaborating with other engineering disciplines. You will help develop reference architectures that enhance our technology standards, ultimately improving services offered to internal customers.

When designing an ITOM-Health solution in ServiceNow, start by understanding the specific business needs and requirements. Engage in discussions with stakeholders to gather insights, then map out use cases. Ensure your design adheres to best practices while focusing on performance and maintenance. It's also crucial to stay informed about the latest ServiceNow features that could enhance your solution.

Absolutely! In one of my previous roles, I faced a challenging integration between ServiceNow and an external monitoring tool. The key was to clearly understand both systems' APIs and data structures. I collaborated with both teams to ensure seamless data flow, authored detailed documentation, and conducted thorough testing to resolve any issues, ultimately achieving a successful integration.

Ensuring compliance with security policies starts by reviewing the organization's security requirements and aligning them with the solution design. I make it a habit to regularly audit configurations, implement strict access controls, and stay informed about the latest security trends. Regular training sessions for users also help in maintaining a robust security posture.

When troubleshooting issues on ServiceNow, I start by reproducing the problem to gain insights into its context. I leverage ServiceNow's logging and monitoring tools to pinpoint errors and identify potential causes. Collaboration with team members and reviewing code or configurations often helps uncover underlying issues. Finally, I document the resolution for future reference.

My experience with on-call support has taught me the importance of preparation and communication. I ensure that I’m well-versed in current systems and documents to handle inquiries efficiently. Effective time management, setting clear expectations with team members regarding availability, and maintaining a positive attitude help me manage on-call responsibilities while minimizing stress.

In managing multiple projects, I prioritize tasks based on urgency and impact. I assess deadlines and stakeholder needs while also incorporating a risk-based approach to identify critical tasks. Tools like task boards and status meetings with the team help keep everyone aligned, ensuring that I remain adaptable as project requirements evolve.

I advocate for thorough documentation practices throughout the project's lifecycle. This includes clear design documents, detailed integration guides, and maintenance procedures. I also encourage regular updates to documentation to reflect any changes. Active knowledge sharing with team members ensures that everyone is informed and can reference materials as needed.

I stay updated with the latest trends in ServiceNow by participating in webinars, attending conferences, and actively engaging with the community through forums. Additionally, following industry newsletters and blogs provides insights into new features and best practices. Continuous learning is essential to keep evolving in this role.

Certainly! I led a successful event management implementation that involved configuring ServiceNow's Event Management module for a large organization. By collaborating closely with the IT operations team, we defined key performance indicators, set up thresholds, and customized alerts. The result was a streamlined process for incident resolution, significantly reducing mean time to recovery.

Collaboration is paramount in my role as a Staff Software Engineer. It involves partnering with other technical teams to share knowledge and integrate solutions effectively. By fostering a culture of open communication, brainstorming sessions, and regular check-ins, we can successfully tackle challenges and innovate faster, ultimately delivering more value to our customers.