Systems Engineer, Linux(Junior level) - job 4 of 12

As a Junior Systems Engineer, Linux at Visa, you'll be responsible for managing endpoint systems that connect Visa’s clients to core systems globally. Key responsibilities include providing technical support, executing changes, managing incidents, and documenting all processes meticulously. You'll work closely with product teams and the Global Operations Automation team to develop solutions, conduct remote installations with vendor support, and ensure compliance with ITIL frameworks.

To apply for the Junior Systems Engineer, Linux position at Visa, candidates typically should have a foundational knowledge of Linux systems and scripting. A degree in computer science or a related field is often preferred. Additionally, strong communication skills and the ability to work collaboratively within a diverse, global team are essential for success in this role.

In the Junior Systems Engineer, Linux role at Visa, client satisfaction is achieved through proactive support and problem resolution. You will be responsible for exceeding client expectations by addressing their technical needs, providing timely updates on incidents, and creating efficient solutions that contribute to seamless operations. Your work will directly impact how clients experience Visa's services.

The Junior Systems Engineer, Linux position at Visa is a hybrid role. While you may have the flexibility to work remotely, specific days in the office are expected, as confirmed by your hiring manager. This setup allows for a blend of collaborative in-person meetings and independent remote work.

Visa is committed to the professional development of its Junior Systems Engineers, Linux. You'll receive training and support to enhance your technical skills, particularly in Linux scripting and system management. Additionally, you’ll work alongside experienced team members, allowing you to learn and grow in a supportive environment focused on innovation and excellence.

When answering this question, detail your knowledge of Linux distributions you've worked with, any projects you've completed, and how you used scripting to automate tasks. Mention specific tools or commands you are familiar with to showcase your hands-on experience.

Demonstrate your ability to follow a structured approach to incident management. Discuss how you prioritize issues, escalate critical situations when necessary, and work collaboratively with teams to resolve problems efficiently. You might give an example of a situation where you successfully solved a technical issue.

Explain your understanding of ITIL principles and how you apply them in your work. Discuss methods you use to maintain documentation, standardize processes, and ensure that everything aligns with operational policies. Providing an example might further underscore your familiarity with these practices.

Share a specific instance where you collaborated with a global team. Discuss how effective communication tools were beneficial, and mention how you scheduled meetings at convenient times for all parties involved. Highlight your adaptability and willingness to accommodate for varied cultural perspectives.

Emphasize the importance of clear and concise documentation in your experience. Discuss your methods for tracking changes, logging issues, and how you ensure that reports are accurate. Mention any tools or formats you prefer for maintaining documentation.

Outline a systematic approach to troubleshooting, including checking logs, running diagnostics, and analyzing network traces. Describe how you prioritize steps and how collaboration with team members might play a role in identifying the issue.

Detail any scripting languages you're proficient in, like Bash or Python. Provide examples of scripts you've written for automation tasks, installations, or monitoring systems. Highlight how these skills are directly applicable to the Junior Systems Engineer role at Visa.

Discuss the security measures you take when deploying servers, such as adhering to security guidelines, conducting audits for compliance, and following established protocols. Mention any tools or best practices you're aware of that aid in server security.

Share insights into your familiarity with change management frameworks, especially ITIL. Discuss how you've participated in change requests, documented changes, and communicated these effectively with your team and stakeholders.

Be sincere in expressing your passion for technology and helping others. Discuss how each resolved issue provides you with a sense of accomplishment and how working with teams helps you learn and grow in your role.