Director, Software Engineering

Position Summary...

Are you passionate about pioneering cutting-edge technology leveraging GenAI and big data to revolutionize Walmart’s customer service experiences?

Do you dream of creating innovative systems and products that make a significant impact on hundreds of millions of customers across the globe? As a Director of Software Engineering, you’ll be part of the technology leadership team for the Customer Care Technology group. You will focus on building software products, systems, and APIs to help Walmart customers and customer service agents resolve issues quickly and effortlessly. You will lead multiple customer care technology teams in India.

What you'll do...

About the team

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product and business teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

What You’ll Do

• Lead a High-Performing Team: Attract and develop top talent. Provide guidance, mentorship, and career growth opportunities to managers and team members. Set high performance expectations.
• Foster Team Culture: Create an engaging and collaborative team environment.
• Technical Leadership: Provide technical leadership and oversee system architecture decisions.
• Operational Excellence: Build a culture of operational excellence, ensuring the availability, scalability, and performance of our systems. Enhance operational and engineering standards proactively.
• Deliver Impactful Solutions: Own the delivery of software systems that significantly impact the company.
• Define Technical Strategy: Collaborate and influence business and product teams to maximize long-term success.
• Communicate Vision and Strategy: Effectively communicate vision and strategy to cross-functional teams, from senior leadership to partner teams and engineers.

What You'll Bring

• Bachelors, Masters, or PhD from a reputed institution.
• 10+ years of software engineering experience in a related industry.
• 5+ years of experience managing and mentoring software engineering teams.
• 2+ years of experience managing other managers.
• Demonstrated history of building successful software products at scale.
• Strong system architecture, problem-solving, and data-driven decision-making skills.
• Ability to influence business and product teams with strong collaboration skills.
• Excellent verbal and written communication skills, adept at communicating with executive levels, peers, and subordinates.
• Demonstrated history of customer obsession and an agile mindset.
• Strong sense of ownership and urgency.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and6 years’ experience in software engineering or related area.

Option 2: 8 years’ experience in software engineering or related area.



3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area

Primary Location...

Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India